How to Manage Dates in ALEKS

How to Give Student Extensions in ALEKS

Frequently Asked Questions

Can I Access ALEKS on a Mobile Device?

While we recommend completing your work on a computer, you can access ALEKS on your mobile device. ALEKS is compatible with most mobile web browsers. Simply log into ALEKS through the web browser on your phone or tablet. You can also log into your Blackboard course from your mobile device's web browser and click on your "Link to ALEKS". No app download is required.

ALEKS Quick Start Guide

How ALEKS Works

Sync Your ALEKS Gradebook with Blackboard

How to Register for Your ALEKS Class

How to Access Your Textbook in ALEKS

What to Expect in ALEKS

How to Review Knowledge Checks in ALEKS

How to Review Your Goals in ALEKS

Technical Assistance for Students

Just like you, your students can reach us in the way that is best for them. You do not have to be Technical Support, and we want to help them as quickly as possible:

• Option 1: Call 800-258-2374
• Option 2: Submit a Support Ticket
• Option 3: Visit our Technical Support site for additional resources.

Hours of Operation:

Sunday: 4 PM - 1 AM EST

Monday-Thursday: 7 AM - 1AM EST

Friday: 7 AM - 9 PM EST

Technical Support Best Practices:

• Take a screen shot: Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.
• Contact technical support via one of the methods above. Make sure to include:
  1. Course name and/or instructor name.
  2. Operating system, Internet browser, and/or Internet service provider (ISP) information.
  3. Print Screen file.
  4. Your contact information.
• Send an email to your instructor notifying them you're working with McGraw Hill's Customer Experience Group (CXG). Include a brief description of the problem and your ticket/case number.