SIMnet– Getting Started: Pair Your Course

Technical Assistance for Students

Just like you, your students can reach us in the way that is best for them. You do not have to be Technical Support, and we want to help them as quickly as possible:

McGraw Hill Customer Experience Group (CXG)
Option 1: Call 800-331-5094
Option 2: Chat with Support Agents.
Option 3: Submit a Support Ticket.
Option 4: Visit our Technical Support Site for additional resources.
Option 5: Visit the SIMnet Instant Help site.

Hours of Operation:
Sunday: 12:00 PM to 12:00 AM EST
Monday-Thursday: 24 hrs
Friday: 12:00 AM to 9:00 PM EST
Saturday: 10:00 AM to 8:00 PM EST

Technical Support Best Practices:

• Take a screen shot: Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.
• Contact technical support via one of the methods above. Make sure to include:
1. Course name and/or instructor name.
2. Operating system, Internet browser, and/or Internet service provider (ISP) information.
3. Print Screen file.
4. Your contact information.
• Send an email to your instructor notifying them you're working with McGraw Hill's Customer Experience Group (CXG). Include a brief description of the problem and your ticket/case number.
• Interested in Self-Help? Visit SIMnet Instant Help