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Connect Instructor Support
Tools and Best Practices
Learn how to organize assignments, sync with a Learning Management System (LMS), access instructor resources, and more! Let us provide the Connect help you need.
New to Connect? Watch These Videos to Get Started on the Right Track.
Additional Videos
Syncing Your Course with Your Learning Management System (LMS): Select your LMS and watch the how-to video.
Looking for More Connect Support?
Below are videos and guides for the most common Connect instructor support topics.
Please contact us if you can’t find what you need, and our team will be happy to assist.
Course Setup (View All)
From setting up basic policies to syncing with a Learning Management System, we’ve got you covered.
Reusing Your Connect Course For a New Term
Learn how to take an existing Connect course and reuse it for a new term.
How do I copy or share my Connect course section?
Follow these easy steps to copy and share your sections with another instructor.
Sync Your Connect Section with Blackboard - Initial Pairing
Learn how to sync Connect with Blackboard by following a few simple steps.
Assignments & Exams (View All)
Learn how to easily build and manage your assignments and exams.
SmartBook 2.0 - Instructor Overview
Learn about SmartBook 2.0 and how it tracks student progress and activity.
Set and Manage Due Dates for your Connect Course
Learn how to manage assignment due dates within Connect.
Proctorio Settings Checklist
Use this checklist to determine which options to use in your proctored assignments.
Grading & Reporting (View All)
Discover everything you need to know about grading and reporting, including how to identify and help at-risk students.
SmartBook 2.0 Reports in Connect
Learn how to use SmartBook 2.0 reports to understand your course data.
Helping At-Risk Students
Discover key metrics to identify and help at-risk students.
Connect Reports: Assignment Statistics, Item Analysis, and Category Analysis
Learn the basics of assignment statistics, item analysis, and category analysis reports.
New! Student Engagement Tips (View All)
Learn how adaptive technology and helping students avoid procrastination can lead to increased student engagement.
How SmartBook 2.0 Has Revolutionalized Student Engagement
Hear how your colleagues have used SmartBook 2.0 to increase engagement in their classes.
Resources to Help You Get Started at Your Own Pace
Visit the SmartBook 2.0 - Instructor Overview PageVisit the SmartBook 2.0 User Guide Page
Visit the Assigning SmartBook 2.0 Page
Visit the SmartBook 2.0 Reports Page
Tips to Help Students Avoid
the Procrastination Trap
Learn 3 tips to encourage your students to start assignments early and avoid procrastinating.
Resources to Help You Get Started at Your Own Pace
Visit the Set and Manage Due Dates PageLearn More About Student Procrastination Data
Access Training Curriculum for Specialized Topics
Writing Assignment Training
Looking to incorporate writing assignments into your class? This course provides you with McGraw Hill training materials and peer insights from a professor who uses the Writing Assignment tool in her class.
Stay in the Know with McGraw Hill Connect Platform Status Updates
Visit and bookmark status.mheducation.com to see the latest service updates, view scheduled maintenance, and subscribe to receive email notifications for McGraw Hill Connect.
Want to Chat? Our Team is Available to Help.
Tech Support Representatives
Visit the Tech Online Support Center or contact us below:
Hours of Operation:
Sunday: 12:00 PM to 12:00 AM EST
Monday-Thursday: 24 hours
Friday: 12:00 AM to 9:00 PM EST
Saturday: 10:00 AM to 8:00 PM EST
Phone: (800) 331-5094
Online: Submit a Support Request
Chat: Chat with a Representative
You Don’t Have to Do it Alone
Instructors, get personalized 1-to-1 support from our implementation team.
Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just answer a few simple questions so we can best assist you.
Get Started
Find Your Sales Rep
Looking for new course materials, need a desk copy, or want to talk about new McGraw Hill products? Locate contact information for your McGraw Hill sales representative.
Find My Rep
Customer Service Team
Contact customer service for questions regarding pricing, orders, shipping, or returns.
Visit the Customer Service Online Support Center or contact us below:Hours of Operation:Monday-Friday: 8:00 AM to 6:00 PM ET
Phone: (800) 338-3987
Fax: (800) 953-8691
By Mail: McGraw Hill P.O. Box 182605 Columbus, OH 43218