CREATE - Getting Started: Link Your CREATE eBook

How to access your CREATE eBook on your Mobile Device

Frequently Asked Questions

My CREATE eBook Did Not Open to the Chapter Listed in Canvas.

The links to your CREATE eBook will launch the book to its last known location. If you last read page 132, the book will open to page 132. The Reading assignments are provided with each link so that the student will know exactly which Chapter to navigate to from the clickable Table of Contents.

Technical Assistance for Students

Just like you, your students can reach us in the way that is best for them. You do not have to be Technical Support, and we want to help them as quickly as possible:

Option 1: Call 800-331-5094
Option 2: Chat with Support Agents.
Option 3: Submit a Support Ticket.
Option 4: Visit our Technical Support Site for additional resources.

Hours of Operation:

Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hrs
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Technical Support Best Practices:

• Take a screen shot: Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.
• Contact technical support via one of the methods above. Make sure to include:
  • Course name and/or instructor name.
  • Operating system, Internet browser, and/or Internet service provider (ISP) information.
  • Print Screen file.
  • Your contact information.
• Send an email to your instructor notifying them you're working with McGraw Hill's Customer Experience Group (CXG). Include a brief description of the problem and your ticket/case number.