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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) https://www.mheducation.com/cover-images/Jpeg_250-high/0071829318.jpeg
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

2nd Edition
By Kerry Patterson and Joseph Grenny and Ron McMillan and Al Switzler and David Maxfield
Copyright: 2013

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Product

ISBN10: 0071829318 | ISBN13: 9780071829311

$21.00

The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.

Program Details

Foreword
Preface
Acknowledgments
Introduction: What Is Crucial Accountability? And Who Cares?

Part One: Work on Me First
What to Do Before an Accountability Confrontation
Chapter 1: Choose What and If
How to Know What Conversation to Hold and If You Should Hold It
Chapter 2: Master My Stories
How to Get Your Head Right Before Opening Your Mouth

Part Two: Create Safety
What to Do During an Accountability Conversation
Chapter 3: Describe the Gap
How to Start an Accountability Conversation
Chapter 4: Make It Motivating
How to Help Others Want to Take Action
Chapter 5: Make It Easy
How to Make Keeping Commitments (Almost) Painless
Chapter 6: Stay Focused and Flexible
What to Do When Others Get Sidetracked,Scream, or Sulk

Part Three: Move to Action
What to Do After an Accountability Conversation
Chapter 7: Agree on a Plan and Follow Up
How to Gain Commitment and Move to Action
Chapter 8: Put It All Together
How to Solve Big, Sticky, Complicated Problems
Chapter 9: The 12 “Yeah-Buts”
How to Deal with the Truly Tough

Appendix A:
Where Do You Stand?
A Self-Assessment for Measuring Your Accountability Conversation Skills
Appendix B:
Six-Source Diagnostic Questions
The Six-Source Model
Appendix C:
When Things Go Right
Appendix D:
Discussion Questions for Reading Groups
Notes
Index