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McGraw Hill Support Center
Support by Learning Level
Orders and Refunds
If you need to attach a Purchase Order or Quote, you can email order support. If you need to expedite an order or pay by credit card over the phone, you can call order support. To find products, check pricing, or place an order online, visit the website and use search.
For help with orders, invoices, or account questions, customers can submit a support request or call Customer Service. Higher Ed customers can submit a support ticket. PreK–12 customers can submit a support ticket. Customers can also call Customer Service at (800) 331-5094.
Signing in to your account is the fastest way to request a return and view your order history. Follow the step-by-step instructions in How to Request a Refund. If you can’t access your account or are returning certain digital products, you can submit a refund request using your web order number.
You can request a copy of your invoice by submitting a short form. Request an invoice copy using your invoice, order, or purchase order number.
You can check your order status using your order number, PO number, or account number. Check your order status.
Customer Support
Hours of Operation:
Monday-Friday: 8:00 AM to 8:00 PM ET
Outside the United States: Contact International Customer Support
PreK–12 McGraw Hill Representative
PreK–12 Contact Customer Support
Hours of Operation:
Monday-Friday: 8:00 AM to 8:00 PM ET
Outside the United States:
PreK–12 Contact Tech Support
Phone: (800) 437-3715
Hours of Operation:
Monday-Friday: 8:00 AM to 8:00 PM ET
Saturday & Sunday: Closed
Higher Ed Contact Customer Support
Phone: (800) 331-5094
Email:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Phone:
Sunday: 12:00 PM to 1:00 AM ET
Monday-Thursday: 8:00 AM to 1:00 AM ET
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Holiday Closures: Memorial Day. 4th of July, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day
Higher Ed Tech Support
ALEKS Customer Support (US)
Phone: (800) 258-2374
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday: 7:00 AM to 9:00 PM ET
Saturday: Closed
Sunday: 4:00 PM to 1:00 AM ET
ALEKS Customer Support (Canada)
Phone: (800) 233-6870
IMPORTANT NOTE: Due to Canadian laws, before calling you must submit written consent for our agents to access your account via the quick link: https://ca.aleks.com/support/form. After submission, you will be emailed a case number to supply the ALEKS Support Agent when calling.
Hours of Operation:
Monday-Thursday: 7:00 AM to 1:00 AM ET
Friday: 7:00 AM to 9:00 PM ET
Saturday: Closed
Sunday: 4:00 PM to 1:00 AM ET
Outside the United States: Contact International Customer Support
Additional Help & Support Resources
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