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support at every step

You Can Do It. We Can Help.


No profession is more important than yours. You shouldn’t tackle a big job alone. We’re here to help you succeed – with real-world support and guidance every step of the way.



Help Yourself: Click and Go

Spend more time teaching and less time troubleshooting. With 99.97% uptime, Connect keeps you from dealing with tech issues. But if you or your students need us, our support team is available by phone, email or online chat.




Status & Compatibility

Connect Compatibility Check
Check your computer's specs against Connect requirements and download the latest plugins

Connect Platform Status Check
View the real-time status of our platform uptime and discover any reported incidents

Purchasing & Refunds

Student Registration and Access Issues
Search for answers across various Connect topics to find quick articles and resources

Purchasing and Refunds
Manage all of your billing needs in one simple, comprehensive location

Contact Us

Talk to Your Sales Rep
Use your zip code or state and school to find your learning technology representative

Technical Support
Call 800-331-5094, email or chat with us 24 hours a day, M-Th, including weekend hours


Learn From Your Peers.
More Success.

Take it from the savvy vets – save time and learn how your peers successfully incorporated digital learning into their classrooms. We’ll connect you with a McGraw-Hill Digital Faculty Consultant (DFC) who has taught in your discipline. Together, you’ll find ways to make the most out of your semester. And we’ll work around your schedule to make training as convenient as possible.

Together, you’ll find ways to make the most out of your semester. And we’ll work around your schedule to make training as convenient as possible.

Get answers to questions such as:

  • How can this technology help me reach my goals?
  • How long will it take me to learn how to use this technology?
  • How do I get support when using the technology?

Connect with a Peer


Hear from Your Colleagues

Discussions, experiences, and “aha!” moments. Learn how to streamline your Connect experience so you can say “so long” to managing technology and say “hello” to what you care about most.




Getting Started with Connect

Jeff Fox, Communication Instructor, DFC

Using Connect Reports

Heidi Smith, Microbiology Instructor, DFC

Enhancing Student Preparedness

Steve Sullivan, Anatomy & Physiology Instructor, DFC


Talk to a Digital Faculty Consultant whenever you need help.

Get peer-to-peer guidance on implementations, course redesign, making the most of data and much more.


Connect with a Peer


First Day Foundation.
More Success.

What’s one of the biggest keys to a successful semester? Setting student expectations! Help your students kick-start their engines with resources designed for a smoother day one. Adding these first-day tools to your toolkit – including Powerpoints and videos will help your students:

  • Easily register
  • Get free 14-day access
  • Understand purchasing options

Talk to a McGraw-Hill team member to get your first-day-of-class resources.


Contact my rep


Step-By-Step Videos to Get You Started

Get started with these quick videos and jumpstart your Connect know-how.




Connect Basics

How to log into Connect, create a new course/section and exploring basic Connect navigation and content (3:07)


Quick LMS-Connect Integration

Seamlessly link your Learning Management System to Connect to create a one-stop learning experience. One sign-on. One gradebook. Synchronization that simplifies your students’ process – and yours.




How to Pair or Reuse:

How to Pair Connect & Blackboard



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How to Pair Connect & Blackboard with Library Link



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How to Reuse a Paired Connect & Blackboard Course



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How to Pair Connect & Canvas



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How to Pair Connect & Canvas with Deep Integration



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How to Reuse a Paired Connect & Canvas Course with Deep Integration



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How to Pair Connect & Brightspace (D2L)



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How to Pair Connect & Brightspace (D2L) with Deep Integration



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How to Pair Connect & Moodle



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