My Account Details
Are you a student looking for help with Connect? Visit the Student Connect Support Page
Connect Grading and Reporting
Connect’s robust grading and reporting capabilities can help you determine which topics your students struggle with the most, which students may be at risk in your course, and how to use student data to improve and enhance the learning experience.
Use Data to Manage Your Course with Connect Reports
Below are videos and guides for the most common Connect instructor support topics around grading and reporting.
Please contact us if you can’t find what you need, and our team will be happy to assist.
UPDATED
Connect Reports: Assignment Results, Student Performance, At-Risk Students , Link will open in a new window
Learn the basics of assignment results, student performance, and at-risk reports.
NEW
Connect Adaptive Reports - SmartBook and ALAs , Link will open in a new window
Connect reports for the adaptive tools SmartBook and Adaptive Learning Assignments.
UPDATED
Connect Reports: Assignment Statistics, Item Analysis, and Category Analysis , Link will open in a new window
Learn the basics of assignment statistics, item analysis, and category analysis reports.
UPDATED
SmartBook Reports in Connect , Link will open in a new window
Learn how to use SmartBook reports to understand your course data.
Helping At-Risk Students , Link will open in a new window
Discover key metrics to identify and help at-risk students.
NEW
SmartBook: Grading and Recharge for Instructors , Link will open in a new window
Learn how to view your students' SmartBook grades and how to implement recharge mode for further studying.
Grading a Critical Thinking Assignment , Link will open in a new window
This resource will show you the steps to complete while grading a Critical Thinking Assignment completed by your student. Provide students feedback using text or audio and provide them feedback on their submissions for each strategy and for the overall assignment.
Virtual Labs - Grading & Student Lab Summaries , Link will open in a new window
Watch this video to find your student virtual lab results and learn how to filter and review assignment performance.
Tech Support Representatives
Visit the Tech Online Support Center or contact us below:
Email & Live Chat:
Sunday: 12:00 PM to 12:00 AM EST
Monday-Thursday: 24 hours EST
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Phone:
Sunday: 12:00 PM to 1:00 AM EST
Monday-Thursday: 8:00 AM to 1:00 AM EST
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
You Don’t Have to Do it Alone
Instructors, get personalized 1-to-1 support from our implementation team.
Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just answer a few simple questions so we can best assist you.
Get Started
Find Your Sales Rep
Looking for new course materials, need a desk copy, or want to talk about new McGraw Hill products? Locate contact information for your McGraw Hill sales representative.
Find My Rep
Customer Service Team
Contact customer service for questions regarding pricing, orders, shipping, or returns.
Visit the Customer Service Online Support Center or contact us below:
Hours of Operation:
Monday-Friday: 8:00 AM to 6:00 PM ET
By Mail:
McGraw Hill
P.O. Box 182605
Columbus, OH 43218
