My Account Details
Higher Ed Support Center
Role
Students Support by Product
Students Popular Support Topics
Technical Support
FAQs for Students
To Access your eBook in newconnect.mheducation.com, navigate to your Class from Classes icon and then under Course materials on the left hand side, look for the Read option or login at myebooks.mheducation.com.
Registration codes are not always included when purchasing a new or used textbook. Bookstores can order and sell packages/bundles with or without registration codes included.
You can check your order status using your order number, PO number, or account number. Check your order status.
You can check the status of McGraw Hill products on Check System Status.
Signing in to your account is the fastest way to request a return and view your order history. Follow the step-by-step instructions in How to Request a Refund. If you can’t access your account or are returning certain digital products, you can submit a refund request using your web order number.
Go to Password Asistance to reset your password.
Students Additional Help & Support Resources
Higher Ed Technical Support: US and Canada
Phone: (800) 331-5094
Email & Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Phone:
Sunday: 12:00 PM to 1:00 AM ET
Monday-Thursday: 8:00 AM to 1:00 AM ET
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Holiday Closures: Memorial Day. 4th of July, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day
Higher Ed Technical Support: Other International
Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Outside the United States? View international phone numbers and regional contacts
Supporting You at Every Step
Start strong and stay on track with step‑by‑step product guidance and support to keep you moving forward.
Assistance with Language Audio & Ancillary Materials
Information on using the language lab web or mobile app is available from the About button in the McGraw Hill Language Lab.
Instructors Support by Product
Instructors Popular Support Topics
Technical Support
FAQs for Instructors
Go to Password Asistance to reset your password.
You can check the status of McGraw Hill products on Check System Status.
Click Connect - Test Builder User Guide to view our test builder user Guide and instructions for importing your test into your Learning Management System