Contact PreK-12

Contact a Sales Representative

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Customer Support​

US Customers

For PreK-12 and Adult Basic Education / GED Materials:

Phone: (800) 334-7344

Hours: 8:00 a.m. to 8:00 p.m. Eastern time, Monday through Friday

Automated self-service is available on this line outside of business hours for information on pricing, availability and order status.

To place an order, request a sample or for adoption review, check pricing and order status, or other customer assistance:

Phone: (800) 334-7344
Fax: (800) 953-8691

General Inquiries:

McGraw-Hill School Education
PO Box 182605
Columbus, OH 43218

Orders are processed within 48 hours of receipt. Typical shipping time once order is processed is 5–10 days. Contact us if you need expedited shipping.

In our effort to protect our customer's data, we will no longer take or store credit card data in any manner within our systems. As of April 30, 2016 we will not accept credit card payments via e-mail, fax or standard mail. We take our customers' security seriously and believe that this approach is in the best interest to protect our customers and our company alike.

For online order inquiries, please contact:

eCommerce Customer Service

Phone: (877) 833-5524

To update your account profile:


California Customers

Phone: (800) 780-0246

Fax: (866) 513-8081


Texas Customers

Phone: (866) 341-9338

Fax: (855) 251-3876


Canadian Customers

Phone: (800) 565-5758

Fax: (800) 463-5885



Locate Sales Rep:

300 Water Street
Whitby, Ontario
L1N 9B6 Canada

McGraw-Hill School Education International Customer Service

For orders or customer service inquiries:

Phone: (614) 501-5031
Fax: (609) 308-4497
Hours: 8:00 AM - 5:30 PM EST (USA)

McGraw-Hill Education - International
PO Box 182605
Columbus, OH 43218

For Department of Defense, American Samoa, Guam, CNMI, FSM, Republic of the Marshall Islands and Palau orders/inquiries, please contact:

Margaruite Smith
Director of Sales and Service
DoDEA, Hawaii, and Pacific

Phone: (856) 429-3191
Fax: (888) 584-9342

For all other International inquiries:


View McGraw-Hill Education International websites

Return Policy

Effective May 1, 2016

School Education Group will accept returns of its product with prior authorization from customer service provided they meet the following conditions:

  • Items purchased and paid-for by individuals will need to be returned within 30 days of invoice date. Items purchased by schools must be returned within 12 months of purchase. Further restrictions apply below.

  • Products are purchased from McGraw-Hill and are returned prepaid in new, unmarked, and resalable condition.
  • Returns are accompanied by our invoice, or invoice information (invoice number, date, account number, ISBN, purchase price). If this information is not provided and we fail to locate the invoice in our files, a credit cannot be issued and the product will be returned to the customer at their expense.
  • Returns for domestic customers are received within 12 months of the invoice date for print, software and audiovisual products.
  • Out of Print products are returned within 90 days of announcement.
  • Customers report product shortages or damages upon receipt. Defective product within 5 years.

Subscription product return policy is that any return for product must be researched and supported by Implementation Teams as well as determine what licenses are available for return. Any return, whether licenses are in use or not, will include only the unused time on the license. Any request for full credit would be detailed for the area sales representative to present the case to Finance for approval.

CREATE™/CUSTOM SOLUTIONS PRINT AND EBOOK TITLES: For McGraw-Hill School Education users, print and eBook copies cannot be returned. Please confirm your product prior to ordering. Orders cannot be cancelled once placed.

Please contact Customer Service at 800-334-3744 or email for authorization to return or to report damaged or defective issues.

Technical Support

Online Help:

Phone: (800) 437-3715


Hours: 7:00 a.m. to 8:00 p.m. Eastern time, Monday through Friday

Join us COAST to Coast!

McGraw-Hill Education's COAST offers a quick and easy path to self-service for school/district bulk orders.

Order Product

  • Online access to complete catalog 24/7
  • One-time registration to insure instant system recognition
  • Immediate viewing of best pricing (contract/specials)
  • Your choice for entering order (upload your document or input manually)
  • Access to previous order information for replication

Track Activity

  • Online access to ALL school/district order information 24/7
  • Availability information in real time
  • Order processing transparency
  • Carrier and delivery status for all orders
  • Delivery receipt/signature provided

Manage Your Account

  • All orders saved and easily accessed
  • Invoice with totals for viewing
  • Print feature for orders and invoices

For more information, call 1-800-773-4607.

Frequently Asked Questions

Register/Login to COAST