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Additional Resources

Student Resources

How to Access Your Connect eBook 

How to Navigate your eBook

How to Complete Assignments in Connect

How to Complete a SmartBook Assignment

SmartBook 2.0

How to Review Your Connect Assignment Results

Mobile Access to Connect

Technical Assistance

For technical assistance, please contact our Customer Experience Group, commonly referred to as CXG:
Option 1: Call 800-331-5094
Option 2: Chat with Support Agents.
Option 3: Submit a Support Ticket.
Option 4: Visit our Technical Support Site for additional resources.

Basic Troubleshooting

  • Systems Check
    • Check your browser settings to ensure optimal performance.
  • Platform Status Center
    • See the current status of all McGraw Hill Platforms. This site is updated every 2 minutes.
  • Technical Articles on CXG Site
    • Interested in learning more about the tools available to you? We have the articles you need to take a deeper dive. Click the link above to begin exploring.

  • Hours of Operation:
    Sunday: 12:00 PM to 12:00 AM ET
    Monday-Thursday: 24 hrs
    Friday: 12:00 AM to 9:00 PM ET
    Saturday: 10:00 AM to 8:00 PM ET

    Technical Support Best Practices:

    • Take a screen shot: Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.
    • Contact technical support via one of the methods above. Make sure to include:
      • Course name and/or instructor name.
      • Operating system, Internet browser, and/or Internet service provider (ISP) information.
      • Print Screen file.
      • Your contact information.
    • Send an email to your instructor notifying them you're working with McGraw Hill's Customer Experience Group (CXG). Include a brief description of the problem and your ticket/case number.