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Humanities, Social Science and Language

Digital Products

Course managementreporting, and student learning tools backed by great support.

Connect® Master
Next Level Learning for Today's Generation

McGraw Hill GO
Greenlight learning with the new eBook+

Personalize learning and assessment

ALEKS® Placement, Preparation, and Learning
Achieve accurate math placement

Ignite mastery of MS Office and IT skills

McGraw-Hill eBook & ReadAnywhere App
Get learning that fits anytime, anywhere

Sharpen: Study App
A reliable study app for students


Inclusive Access
Reduce costs and increase success

LMS Integration
Log in and sync up

Math Placement
Achieve accurate math placement

Content Collections powered by Create®
Curate and deliver your ideal content

Custom Courseware Solutions
Teach your course your way

Professional Services
Collaborate to optimize outcomes

Lecture Capture
Capture lectures for anytime access

Remote Proctoring
Validate online exams even offsite

Institutional Solutions
Increase engagement, lower costs, and improve access for your students


General Help & Support Info
Customer Service & Tech Support contact information

Online Technical Support Center
FAQs, articles, chat, email or phone support

Support At Every Step
Instructor tools, training and resources for ALEKS, Connect & SIMnet

Instructor Sample Requests
Get step by step instructions for requesting an evaluation, exam, or desk copy

Platform System Check
System status in real time

Register for Connect

Additional Resources

Student Resources

How to Access Your Connect eBook

How to Navigate your eBook

How to Complete Assignments in Connect

How to Complete a SmartBook Assignment

SmartBook 2.0

How to Review Your Connect Assignment Results

Technical Assistance

For technical assistance, please contact our Customer Experience Group, commonly referred to as CXG:
Option 1: Call 800-331-5094
Option 2: Chat with Support Agents.
Option 3: Submit a Support Ticket.
Option 4: Visit our Technical Support Site for additional resources.

Hours of Operation:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hrs
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET

Basic Troubleshooting

  • Systems Check
    • Check your browser settings to ensure optimal performance.
  • Platform Status Center
    • See the current status of all McGraw Hill Platforms. This site is updated every 2 minutes.
  • Technical Articles on CXG Site
    • Interested in learning more about the tools available to you? We have the articles you need to take a deeper dive. Click the link above to begin exploring.

Technical Support Best Practices:
Take a screen shot: Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.

Contact technical support via one of the methods above. Make sure to include:

  • Course name and/or instructor name.
  • Operating system, Internet browser, and/or Internet service provider (ISP) information.
  • Print Screen file.
  • Your contact information.

Send an email to your instructor notifying them you're working with McGraw Hill's Customer Experience Group (CXG). Include a brief description of the problem and your ticket/case number