Log In to My PreK-12 Platform
Register for your CREATE eBook in Canvas
Additional Resources
Student Resources
How to Access Your CREATE eBook
How to Access Your CREATE eBook on your Mobile Device
My CREATE Digital Textbook Did Not Open to the Chapter Listed.
The links to your CREATE eBook will launch the book to its last known location. If you last read page 132, the book will open to page 132. The Reading assignments are provided with each link so that you will know exactly which Chapter to navigate to from the clickable Table of Contents.
Technical Assistance
For technical assistance, please contact our Customer Experience Group, commonly referred to as CXG:
Option 1: Call 800-331-5094
Option 2: Chat with Support Agents.
Option 3: Submit a Support Ticket.
Option 4: Visit our Technical Support Site for additional resources.
Hours of Operation:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hrs
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Basic Troubleshooting:
- Systems Check
- Check your browser settings to ensure optimal performance.
- Platform Status Center
- See the current status of all McGraw Hill Platforms. This site is updated every 2 minutes.
- Technical Articles on CXG Site
- Interested in learning more about the tools available to you? We have the articles you need to take a deeper dive. Click the link above to begin exploring.
- Take a screen shot: Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.
- Contact technical support via one of the methods above. Make sure to include:
- Course name and/or instructor name.
- Operating system, Internet browser, and/or Internet service provider (ISP) information.
- Print Screen file.
- Your contact information.
- Send an email to your instructor notifying them you're working with McGraw Hill's Customer Experience Group (CXG). Include a brief description of the problem and your ticket/case number.
Technical Support Best Practices:
- Take a screen shot: Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.
- Contact technical support via one of the methods above. Make sure to include:
- Course name and/or instructor name.
- Operating system, Internet browser, and/or Internet service provider (ISP) information.
- Print Screen file.
- Your contact information.
- Send an email to your instructor notifying them you're working with McGraw Hill's Customer Experience Group (CXG). Include a brief description of the problem and your ticket/case number.
