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Help for Students

Technical Assistance for Students

Hours of Operation:

Sunday: 12:00 PM to 12:00 AM ET

Monday-Thursday: 24 hrs

Friday: 12:00 AM to 9:00 PM ET

Saturday: 10:00 AM to 8:00 PM ET

Technical Support Best Practices:

  • Take a screen shot: Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.
  • Contact technical support via one of the methods above. Make sure to include:
    1. Course name and/or instructor name.
    2. Operating system, Internet browser, and/or Internet service provider (ISP) information.
    3. Print Screen file.
    4. Your contact information.
  • Send an email to your instructor notifying them you're working with McGraw Hill's Customer Experience Group (CXG). Include a brief description of the problem and your ticket/case number.