
Customer Service Skills for Success
8th Edition
By Robert Lucas
ISBN10: 1260381900
ISBN13: 9781260381900
Copyright: 2023
ISBN10: 1260381900
ISBN13: 9781260381900
Copyright: 2023
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Lucas’ top-selling Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers. Discover tips for implementing proven strategies and case scenarios to help apply concepts to real-world situations through our learning management solution, Connect.
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