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Marketing by Roger A. Kerin and Steven W. Hartley

ISBN10: 1264559550 | ISBN13: 9781264559558

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Product Information

Engagement. Leadership. Innovation. This market leader remains the most rigorous, business-oriented title on the market! Translated into 10+ languages and supported by an extensive instructor resources package. The 2025 release has been completely updated to include discussions of the impact of artificial intelligence on the many functions of the marketing discipline. Examples related to customer experience management, personalization of marketing campaigns, interpretation of salesforce feedback, creation of personas, and integration of AI across all marketing activities are included. Stay updated with the Kerin & Hartley Marketing blog for real time marketing issues and discussion questions: https://kerinmarketing.com.

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Part 1: Initiating the Marketing Process
1.  Creating Customer Relationships and Value through Marketing
2.  Developing Successful Organizational and Marketing Strategies
Appendix A: Building an Effective Marketing Plan
3.  Scanning the Marketing Environment
4.  Ethical and Social Responsibility for Sustainable Marketing

Part 2: Understanding Buyers and Markets
5.  Understanding Consumer Behavior
6.  Understanding Organizations as Customers
7.  Understanding and Reaching Global Consumers and Markets

Part 3: Targeting Marketing Opportunities
8.  Marketing Research: From Customer Insights to Actions
9.  Market Segmentation, Targeting, and Positioning

Part 4: Satisfying Marketing Opportunities
10. Developing New Products and Services
11. Managing Successful Products, Services, and Brands
12. Services Marketing
13. Building the Price Foundation
14. Arriving at the Final Price
Appendix B: Financial Aspects of Marketing
15. Managing Marketing Channels and Supply Chains
16. Retailing and Wholesaling
17. Implementing Interactive and Multichannel Marketing
18. Integrated Marketing Communications and Direct Marketing
19. Advertising, Sales Promotion, and Public Relations
20. Using Social Media and Mobile Marketing to Connect with 
Consumers
21. Personal Selling and Sales Management
22. Pulling It All Together: The Strategic Marketing Process

Part 5: Appendices
Appendix C. Planning a Career in Marketing
Appendix D. Alternate Cases, available in Connect at
www.connect.mheducation.com

About the Author

Roger A. Kerin

Roger A. Kerin is the Harold C. Simmons Emeritus Distinguished Professor of Marketing at the Edwin L. Cox School of Business, Southern Methodist University. Professor Kerin received a BA (magna cum laude), MBA and Ph.D. at the University of Minnesota. He is the co-author of Strategic Marketing Problems: Cases and Comments, 13th ed. which also has Portuguese, Chinese, and Spanish editions, and Contemporary Perspectives on Strategic Market Planning. He is a co-author with Steven Hartley of Marketing, 16th ed. (McGraw Hill, 2023), which has been translated into 11 languages, and Marketing: The Core 10th ed (McGraw Hill, 2024). Professor Kerin also co-edited Marketing Decision Making: New Perspectives and Practices and the Encyclopedia of Marketing Strategy. He has authored over 70 scholarly articles appearing in the Journal of Marketing, Journal of Marketing Research, Management Science, Journal of Consumer Psychology, Journal of Retailing, Strategic Management Journal, and Decision Sciences as well as numerous book chapters and conference papers. He is a former editor of the Journal of Marketing and has served on a dozen journal editorial review boards over his career.


Professor Kerin has engaged in consulting, executive development, and litigation support work in the area of marketing planning and strategy for numerous Fortune 1000 companies. Professor Kerin has served on the American Marketing Association Board of Directors, American Marketing Association Foundation Board of Advisors, and the Board of Governors of the Academy of Marketing Science.

Steven W. Hartley

Steven W. Hartley is Professor of Marketing in the Daniels College of Business at the University of Denver. He holds a bachelor’s degree in mechanical engineering, an M.B.A., and a Ph.D. from the University of Minnesota. Dr. Hartley was formerly the chair of the Department of Marketing at the University of Denver and has taught at the University of Colorado, the University of Minnesota, and in several executive development programs. His teaching interests include principles of marketing, marketing research, and marketing planning. Dr. Hartley's research has appeared in many leading marketing publications. He is an active consultant to several prominent U.S. corporations and is active in many professional organizations including the American Marketing Association, the Academy of Marketing Science, and the Marketing Educators' Association.

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