Skip to main content

Humanities, Social Science and Language

Digital Products

Course managementreporting, and student learning tools backed by great support.

McGraw Hill GO
Greenlight learning with the new eBook+

Personalize learning and assessment

ALEKS® Placement, Preparation, and Learning
Achieve accurate math placement

Ignite mastery of MS Office and IT skills

McGraw Hill eBook & ReadAnywhere App
Get learning that fits anytime, anywhere

Sharpen: Study App
A reliable study app for students

Virtual Labs
Flexible, realistic science simulations


Inclusive Access
Reduce costs and increase success

LMS Integration
Log in and sync up

Math Placement
Achieve accurate math placement

Content Collections powered by Create®
Curate and deliver your ideal content

Custom Courseware Solutions
Teach your course your way

Professional Services
Collaborate to optimize outcomes

Remote Proctoring
Validate online exams even offsite

Institutional Solutions
Increase engagement, lower costs, and improve access for your students


General Help & Support Info
Customer Service & Tech Support contact information

Online Technical Support Center
FAQs, articles, chat, email or phone support

Support At Every Step
Instructor tools, training and resources for ALEKS, Connect & SIMnet

Instructor Sample Requests
Get step by step instructions for requesting an evaluation, exam, or desk copy

Platform System Check
System status in real time

Operations Management In The Supply Chain: Sustainability and Resilience: 2024 Release
Operations Management In The Supply Chain: Sustainability and Resilience: 2024 Release

Operations Management In The Supply Chain: Sustainability and Resilience: 2024 Release

ISBN10: 1265060924 | ISBN13: 9781265060923
By Roger Schroeder and Susan Goldstein

Format Options:

* The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.

Instructor Information

Quick Actions (Only for Validated Instructor Accounts):

The 2024 Release of Operations Management in the Supply Chain: Sustainability and Resilience prioritizes the future of supply chain decision-making. With a student-friendly approach, it extensively covers ESG considerations, offering practical tools for measurement and improvement. The enhanced focus on analytics introduces new sustainability metrics, alongside additional content on Linear Programming and Queueing. This title guides the exploration of supply chain resilience, including risk identification, mitigation planning, and technology utilization as it pertains to the impact of COVID-19. The integration of practical examples from industry leaders, real-life stories in each chapter, and 19 case studies from renowned companies like Starbucks, Tesla, and Amazon effectively bridge theory and practice while fostering critical thinking skills.

 1 Introduction to Operations
 2 Operations and Supply Chain Strategy 
 3 Product Design 

 4 Process Selection 
 5 Service Process Design 
 6 Process-Flow Analysis 
 7 Lean Thinking and Lean Systems 

 8 Managing Quality 
 9 Quality Control and Improvement 

 10 Forecasting 
      Supplement Advanced Methods 
 11 Capacity Planning 
 12 Scheduling Operations 
 13 Project Planning and Scheduling 

 14 Independent Demand Inventory 
      Supplement Advanced Models 
 15 Materials Requirements Planning and ERP 

 16 Supply Chain Management 
 17 Sourcing 
 18 Global Logistics 


About the Author

Roger Schroeder

Donaldson Chair in Operations Management at the Curtis L. Carlson School of Management, University of Minnesota. He is also the Co-Director of the Juran Center for Leadership in Quality and has earned an appointment as a Distinguished Teaching Professor. He received the B.S. degree in Industrial Engineering with high distinction from the University of Minnesota, MSIE University of Minnesota and Ph.D. from Northwestern University. Prior to joining the University of Minnesota, he taught at the U.S. Naval Postgraduate School, Monterey, California, and was an analyst for the office of the Assistant Secretary of Defense. Professor Schroeder has received research grants from the Ford Foundation, American Production and Inventory Control Society, Exxon Education Foundation and the National Science Foundation. He is a recipient of the Morse Award for outstanding teaching at the University of Minnesota.

Susan Goldstein

Susan Meyer Goldstein is Associate Professor in the Supply Chain and Operations Department at the Curtis L. Carlson School of Management, University of Minnesota. She earned a B.S. degree in Genetics and Cell Biology and an M.B.A. at the University of Minnesota and worked in the health care industry for several years. She later obtained a Ph.D. in operations management from Fisher College of Business at The Ohio State University. She has served on the faculty at the University of Minnesota since 1998 and was a Visiting Professor at the Olin Business School at Washington University in St. Louis for two years. Her current research investigates the link between service process design and process performance, and she is currently working with a Minnesota hospital that has been achieving one of the lowest heart attack mortality rates in the United States. She is also interested in issues related to aging service workers, operations strategy, and service quality. Her research has been published in Decision Sciences, Journal of Operations Management, and Production and Operations Management, among others. She is Associate Editor at Journal of Operations Management, Decision Science Journal, Quality Management Journal, and Service Industries Journal and serves on the editorial boards of many operations and service journals. She is the recipient of several research awards and research grants, and received the 2011 Carlson School of Management Teaching Award.

Need support?   We're here to help - Get real-world support and resources every step of the way.