Business Communication https://www.mheducation.com/cover-images/Jpeg_400-high/1264067518.jpeg 13 9781264067510 Business Communication supports the high standard of business communication that is relevant to today’s modernized workplace. While staying true to its tradition, the 13th edition vastly streamlines and updates the chapter content and organization, making the text more elegant and usable. The text’s foundation is its rhetorical approach, underscoring in each chapter the importance of analyzing each communication situation in terms of audience, purpose, and context. This approach empowers students to shape their messages effectively—no matter the channel. Besides numerous chapter-ending exercises, McGraw Hill's Connect provides exercises that further reinforce the concepts.
Business Communication

Business Communication

13th Edition
By Kitty Locker and Jo Mackiewicz and Jeanine Elise Aune and Donna Kienzler
ISBN10: 1264067518
ISBN13: 9781264067510
Copyright: 2023
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ISBN10: 1264067518 | ISBN13: 9781264067510

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ISBN10: 1266077421 | ISBN13: 9781266077425

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ISBN10: 1266076654 | ISBN13: 9781266076657

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ISBN10: 1265391750 | ISBN13: 9781265391751

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The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.

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About the Author

Kitty Locker

Kitty O. Locker was an Associate Professor of English at The Ohio State University, where she taught courses in workplace discourse and research methods. She received her B.A. from DePauw University and her M.A. and Ph.D. from the University of Illinois at Urbana. She also wrote  Business and Administrative Communication (6th ed., Irwin/McGraw-Hill, 2003),  The Irwin Business Communication Handbook: Writing and Speaking in Business Classes (1993), and co-edited Conducting Research in Business Communication (1988). Her consulting clients included URS Greiner, Abbott Laboratories, the Ohio Civil Service Employees Association, AT&T, and the American Medical Association. In 1994–95, she served as President of the Association for Business Communication (ABC). From 1997 to 2000, she edited ABC’s  Journal of Business Communication. She received ABC’s Outstanding Researcher Award in 1992 and ABC’s Meada Gibbs Outstanding Teacher Award in 1998.

Jo Mackiewicz

Jo Mackiewicz is a Professor of Rhetoric and Professional Communication at Iowa State University. She is the Co-Director of the Advanced Communication program, overseeing more than 200 sections of upper-division communication classes annually. Her research has been published in a range of journals, including Journal of Business and Technical Communication, Technical Communication Quarterly, IEEE Transactions on Professional Communication, and the WAC Journal. With Isabelle Thompson, she wrote Talk about Writing: The Tutoring Strategies of Experienced Writing Center Tutors. She also wrote The Aboutness of Writing Center Talk: A Corpus-Driven and Discourse Analysis and Writing Center Talk over Time: A Mixed-Method Study.

Jeanine Elise Aune

Jeanine (Jenny) Elise Aune is a Teaching Professor and the Director of ISUComm Advanced Communication (AdvComm) program at Iowa State University (ISU). She has an M.A. and Ph.D. from the University of Wisconsin-Madison and has been teaching writing in the Department of English at Iowa State University since 1999. She was the Coordinator of ISU’s Learning Community (LC) English links for 11 years. Her responsibilities included helping linked discipline faculty communicate their expectations for students’ communication skills to English instructors, and helping English instructors re-design writing classes to help students develop those skills. The number of LC-linked English sections more than doubled during her tenure. She has been directing or co-directing the Advanced Communication program since 2011. She has worked with stakeholders across campus to build standardized curricula for the program’s four courses—business communication, proposal and report writing, biological communication, and technical communication—in both face-to-face and online mediums. These four courses are taught by ~40 instructors in ~200 sections and enroll ~4,800 students every academic year. Most recently, the online business communication course earned QM certification at 97%, and the online technical communication course earned QM certification at 98%.

Donna Kienzler

Donna S. Kienzler is a Professor Emeritus of English at Iowa State University, where she taught in the Rhetoric and Professional Communication program. As the Director of Advanced Communication, she oversaw more than 120 sections of business and technical communication annually. She was also an Assistant Director of the university’s Center for Excellence in Learning and Teaching, where she taught classes, seminars, and workshops on pedagogy; directed graduate student programming; and directed the Preparing Future Faculty program, a career-training program for graduate students and postdoctoral fellows. Her research focused on pedagogy and ethics.