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Are you a student looking for help with your McGraw Hill product? Visit the McGraw Hill Tech Online Support Center
Training Resources
for ALEKS Users
Welcome! The resources on this page will walk you through how to reuse a course and introduce you to new assignment features.
If you prefer live support, we’d be happy to set up personalized 1-to-1 time with our implementation team. Just click on the button below to send an email with a few details about your needs and your term’s start date.
UNIT 1
The Basics
Reusing or Duplicating a Course , Link will open in a new window
Follow these step-by-step instructions to reuse an ALEKS course from last term or duplicate a course from another instructor.
Best Practices for Remote Proctoring in ALEKS , Link will open in a new window
Use these best practices to promote a higher level of academic integrity using the Respondus® Monitor in ALEKS.
How to Organize and Folder Your Assignment List , Link will open in a new window
Learn how to use organization tools and foldering options in the ALEKS Assignment List.
UNIT 2
Building Your Course
Creating ALEKS Assignments , Link will open in a new window
Learn more about ALEKS assignment creation and settings.
Adding Virtual Labs and Lab Questions to Your Course , Link will open in a new window
Explore Virtual Labs in ALEKS and learn how to add Virtual Labs and Lab Questions to your course.
Using ALEKS Reporting to Become a More Powerful Instructor , Link will open in a new window
Learn how to maximize ALEKS Reporting and Insights from an Implementation Manager!
Tools to Customize Your Course in ALEKS , Link will open in a new window
Learn how to write your own questions and how to add your own custom resources with an Implementation Manager!
All Things ALEKS Knowledge Checks , Link will open in a new window
Take a tour of all things ALEKS Knowledge Checks, beyond the Initial Knowledge Check, with an Implementation Manager!
Question Customization for Textbook Questions , Link will open in a new window
Learn how to add an Instructor Note to Textbook Questions in ALEKS, and how to make adjustments to multi-part questions.
What More Can ALEKS Do? , Link will open in a new window
Start here if you just want to level up your ALEKS usage!
Stay in the Know with McGraw Hill ALEKS Platform Status Updates
Visit and bookmark status.mheducation.com to see the latest service updates, view scheduled maintenance, and subscribe to receive email notifications for McGraw Hill Connect.
Tech Support Representatives
Visit the ALEKS Customer Support contact page or contact us below:
Hours of Operation:
Sunday: 4:00 PM to 1:00 AM EST
Monday-Thursday: 7:00 AM to 1:00 AM EST
Friday: 7:00 AM to 9:00 PM EST
You Don’t Have to Do it Alone
Instructors, get personalized 1-to-1 support from our implementation team.
Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just answer a few simple questions so we can best assist you.
Get Started
Find Your Sales Rep
Looking for new course materials, need a desk copy, or want to talk about new McGraw Hill products? Locate contact information for your McGraw Hill sales representative.
Find My Rep
Customer Service Team
Contact customer service for questions regarding pricing, orders, shipping, or returns.
Visit the Customer Service Online Support Center or contact us below:
Hours of Operation:
Monday-Friday: 8:00 AM to 6:00 PM ET
By Mail:
McGraw Hill
P.O. Box 182605
Columbus, OH 43218
