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- Training Resources for ALEKS Users
Are you a student looking for help with your McGraw Hill product? Visit the McGraw Hill Tech Online Support Center
Training Resources for ALEKS Users
Welcome! The resources on this page will walk you through how to reuse a course and introduce you to new assignment features. If you prefer live support, we’d be happy to set up personalized 1-to-1 time with our implementation team. Just click on the button below to send an email with a few details about your needs and your term’s start date.
UNIT 1
The Basics
Reusing or Duplicating a CourseFollow these step-by-step instructions to reuse an ALEKS course from last term or duplicate a course from another instructor.
Best Practices for Remote Proctoring in ALEKSUse these best practices to promote a higher level of academic integrity using the Respondus® Monitor in ALEKS.
UNIT 2
Building Your Course
Creating an ALEKS Video AssignmentLearn how to create a Video Assignment and adjust the settings.
A Look at the Enhanced and More Accessible ALEKS eBooks for Math Learn how to navigate and understand key student study and accessibility features in the enhanced eBooks for Math.
A Look at the Enhanced and More Accessible ALEKS eBooks for Chem Learn how to navigate and understand key student study and accessibility features in the enhanced eBooks for Chemistry.
Tour Virtual Labs in ALEKSTake a tour of Virtual Labs in ALEKS and understand how to create a lab, assign questions, and view in your course.
Stay in the Know with McGraw Hill ALEKS Platform Status Updates
Visit and bookmark status.mheducation.com to see the latest service updates, view scheduled maintenance, and subscribe to receive email notifications for McGraw Hill ALEKS.
Want to Chat? Our Team is Available to Help.
Tech Support Representatives
Visit the ALEKS Customer Support contact page or contact us below:
Hours of Operation:
Sunday: 4:00 PM to 1:00 AM EST
Monday-Thursday: 7:00 AM to 1:00 AM EST
Friday: 7:00 AM to 9:00 PM EST
Phone: (800) 331-5094
Online: Submit a Support Request
Chat: Chat with a Representative
You Don’t Have to Do it Alone
Instructors, get personalized 1-to-1 support from our implementation team.
Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just click on the button below to send an email with a few details about your needs and your term’s start date.
Find Your Sales Rep
Looking for new course materials, need a desk copy, or want to talk about new McGraw Hill products? Locate contact information for your McGraw Hill sales representative.
Find My Rep
Customer Service Team
Contact customer service for questions regarding pricing, orders, shipping, or returns.
Visit the Customer Service Online Support Center or contact us below:Hours of Operation:Monday-Friday: 8:00 AM to 6:00 PM ET
Phone: (800) 338-3987
Fax: (800) 953-8691
By Mail: McGraw Hill P.O. Box 182605 Columbus, OH 43218