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Communicating at Work, 14th Edition

ISBN10: 1264907508
ISBN13: 9781264907502
© 2027
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ISBN10: 1264907508 | ISBN13: 9781264907502
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ISBN10: 1265066485 | ISBN13: 9781265066482
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ISBN10: 1265328560 | ISBN13: 9781265328566
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ISBN10: 1265066485 | ISBN13: 9781265066482

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ISBN10: 1265328560 | ISBN13: 9781265328566

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In today's fast-paced and often overwhelming professional landscape, Communicating at Work reminds students that practical communication skills and competencies are essential to finding success in the business world. This well-respected title provides real-world best practices to help students make ethical choices, develop cultural intelligence, navigate virtual environments, use AI responsibly, develop effective career portfolios, and enhance their business writing and speaking skills.

Part One: Basics of Business and Professional CommunicationStrategic Case: Sundown Bakery1. Communicating at Work2. Communication, Culture, and WorkPart Two: Personal SkillsStrategic Case: Omnicom Marketing3. Listening4. Verbal and Nonverbal Messages5. Interpersonal Skills and Success6. Principles of InterviewingPart Three: Working in GroupsStrategic Case: Museum of Springfield7. Leading and Working in Teams8. Effective MeetingsPart Four: Making Effective PresentationsStrategic Case: Fresh Air Sports9. Type of Business Presentations and Their Audiences10. Developing and Organizing the Presentation11. Supporting the Presentation12. Delivering the PresentationAppendix I. Employment-Seeking MaterialsAppendix II. Business WritingAppendix III. Problem-Solving CommunicationAppendix IV. Sample PresentationsAppendix V. Crisis

About the Author

Ronald B. Adler

Ronald B. Adler, Associate Professor of Communication at Santa Barbara City College, specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant and workshop leader for corporate, professional, and government clients.

Michelle M Maresh-Fuehrer

Michelle M. Maresh-Fuehrer is a professor of public relations at Texas A&M University-Corpus Christi, where she specializes in the areas of crisis communication, public relations, and social media. She is the author of Creating Organizational Crisis Plans and coauthor of Public Relations Principles: Strategies for Professional Success. Her work has also appeared in Persuasion in Your Life, The Handbook of Crisis Communication, Computers in Human Behavior, Communication Teacher, Communication Education, and the American Communication Journal. Professor Maresh-Fuehrer also works as a consultant for a variety of business and nonprofit organizations.

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