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Enrich College English with Business Communication and prepare learners for success in the interconnected world. College English and Business Communication strengthens students’ language skills through effective grammar instruction and a variety of in-text and online activities. Students practice making presentations and writing emails, reports, and cover letters, among other real-world activities to build their confidence and prepare them for workplace success. Rich in digital supplements, College English and Business Communication is enhanced by Connect courseware that supports students with adaptive reading, and adaptive grammar and usage practice, as well as immersive Application-Based Assignments, equipping learners to communicate effectively in college and in the workplace.
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Unit Five: Communicating in a Business Environment
12: Working with Technology
13: Communicating With Customers
14: Developing Presentation Skills
Unit Six: Searching for Jobs and Writing Résumés
15: Searching for Jobs and Writing Résumés
16: Interviewing and Employment Issues
About the Author
Sue C. Camp
Dr. Sue C. Camp, Professor of Business Administration at Gardner-Webb University, received her doctorate from the University of Tennessee at Knoxville, her master’s degree from Winthrop University, Rock Hill, South Carolina, and her bachelor’s degree from Gardner-Webb University, Boiling Springs, North Carolina. She has taught business courses for over 40 years, has conducted workshops, and has spoken to civic organizations, teacher associations, and other professional groups who are interested in learning about business communications. She has written many books and enjoys teaching traditional courses and online courses at both the undergraduate and the graduate levels. She is past president of her Rotary Club and is active in local charitable organizations. Her awards include the following: • Women of Achievement Award from the University of Tennessee. • Who’s Who Among American Teachers. • Academic Excellence Award, Gardner-Webb University. • Scholarship Award, Gardner-Webb University. • Gallery of Distinguished Graduates, Gardner-Webb University. • Online Faculty Member of the Year, Gardner-Webb University. • Faculty Hall of Fame, Gardner-Webb University.
Marilyn Satterwhite
Marilyn L. Satterwhite, Professor of Office Systems at Danville Area Community College, received her master’s degree from the University of Illinois in Urbana and her bachelor’s degree in Business Education from Eastern Illinois University in Charleston. She has been a community college professor and trainer for over 35 years. In addition to her first love - teaching - she has authored seven textbooks, all dealing with communication skills. She is a frequent speaker at workshops, conventions, and seminars for business educators, office assistants, executives, and other businesspeople who want to improve their communication skills.
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highered What is Evergreen View Edition Updates Move to New Edition View newer edition <p>Hello world</p> What is Evergreen <ul> <li>Rent or purchase for a fraction of the printed textbook price</li> <li>Rental transaction occurs through McGraw Hill's authorized rental partner</li> </ul> <ul> <li>Purchase un-bound 3-ring binder ready textbook</li> <li>Flexibility and ease of selecting chapters to take where you want to go</li> </ul> <ul> <li>Rent or purchase for a fraction of the printed textbook price</li> <li>Easily highlight, take notes and search</li> <li>Download the free ReadAnywhere App for offline access and anytime reading</li> <li><b>Note:</b> the eBook does not include access to Connect. If your instructor assigned Connect, click the "Digital" tab.</li> </ul> Watch a quick video to learn more <p style="text-align: left;">* By purchasing <b>lifetime</b> access to this McGraw Hill eBook title, you have access to the title for as long as it is available through the McGraw Hill Bookshelf website.</p> <ul> <li><b>Note: Connect can only be accessed if your instructor is using Connect in your course.</b></li> <li>Personalize your learning, save time completing homework, and possibly earn a better grade</li> <li>Download free ReadAnywhere App for offline access to eBook for anytime reading</li> <li>Access to eBook, homework and adaptive assignments, videos, and study resources</li> </ul> View Features of Textbook rental Features <ul> <li>Rent for a fraction of the printed textbook price</li> <li>Complete text bound in hardcover or softcover</li> </ul> <div><b> Note:</b> Payment through authorized rental partners</div> View Features of Connect access purchase Features <ul> <li><b>Digital access</b> to a comprehensive online learning platform</li> <li>Includes <b>homework</b>, <b>study tools</b>, <b>eBook, and adaptive assignments</b></li> <li>Download the <b>free </b><a href="/content/mhe/en_us/learning-solutions/digital-solutions/mhebook.html"><span class="link-dark-underline">ReadAnywhere app</span></a> to access the eBook offline</li> <li>Check with your instructor to see if a discounted loose-leaf version is available for purchase within Connect for an additional charge.</li> </ul> View Features of Loose-Leaf purchase Features <ul> <li>Unbound loose-leaf version of full text</li> <li>Discount loose-leaf available within Connect</li> </ul> View shipping options <ul> <li>A <b>personalized </b>and dynamic learning experience</li> <li>Adaptive learning will <b>focus </b>your study time </li> <li>Integrated <b>eBook </b>for additional support</li> <li>Exercise and lecture videos, interactives, and extra practice materials</li> </ul> Features <p>Complete text bound in hardcover or softcover</p> View shipping options Features <p><b>Details</b> </p> <ul> <li>Includes: access to an online learning platform and full printed textbook rental available in hardcover or softcover</li> <li>Access resources and tools in one place: eBook, complete homework, and customized assignments based on your progress</li> <li>Easily access offline or on a mobile device by downloading the free<b> </b><a href="/content/mhe/en_us/learning-solutions/digital-solutions/mhebook.html"><span class="link-dark-underline">ReadAnywhere app</span></a></li> </ul> <ul> <li>Comprehensive online learning platform + unbound loose-leaf print text package</li> <li>Connect includes <b>homework</b>, <b>study tools,</b> <b>eBook, and adaptive assignments</b></li> <li>Download the <b>free </b><a href="/content/mhe/en_us/learning-solutions/digital-solutions/mhebook.html"><span class="link-dark-underline">ReadAnywhere app</span></a> to access the eBook offline</li> </ul> View shipping 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assignments</b></li> <li>Explore the <b>free </b><a href="/content/mhe/en_us/learning-solutions/digital-solutions/mhebook.html"><span class="link-dark-underline">ReadAnywhere app</span></a> app to access the eBook offline</li> </ul> <p><span><b>Note:</b> Connect can only be used if assigned by your instructor. </span></p> Learn more about Connect <p><span><span><span class="link-dark-underline">Learn more about Connect</span></span></span></p> <span><span><b>Note:</b> Does <b>not</b> come with digital platform access (e.g. Connect, ALEKS, SIMnet etc.)</span></span> Learn more about ALEKS 360> View Features of ebook rental Features <ul> <li>Highlight, take notes, and search</li> <li>Download the<b> free </b><a href="/content/mhe/en_us/learning-solutions/digital-solutions/mhebook.html"><span class="link-dark-underline">ReadAnywhere app</span></a> for offline and mobile access</li> </ul> <div>Note:<b> Connect access NOT included.</b> If Connect is required for your course, click the "Connect" tab.</div> Check out this video to learn more about eBooks > Watch to learn more about the eBook <p><u>Watch to learn more about the eBook</u></p> <span><span><b>Note:</b> GO can only be used if assigned by your instructor. <a href="https://www.mheducation.com/highered/go"><span class="link-dark-underline"><b>Learn more about GO</b></span></a></span></span> View features of Mcgraw HIll GO Features <ul> <li><b>Digital access</b> to eBook+ embedded in your school's Learning Management System (LMS)</li> <li>Includes full <b>eBook</b> and chapter questions</li> <li>Download the<b> free</b> <a href="/content/mhe/en_us/learning-solutions/digital-solutions/mhebook.html" target="_self"><span class="link-dark-underline">ReadAnywhere app</span></a> for offline and mobile access</li> </ul> <p style="padding-bottom: 16px; margin-bottom: 0px;"> <span> <strong>eBook Features:</strong> </span> </p> <ul style="list-style: none; padding-left: 0; margin: 0;"> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Normally the lowest price option for student </span> </li> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Integrates in your LMS </span> </li> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Accessible tools for students, including read-aloud functionality, jump links and dynamic note-taking and highlighting features </span> </li> </ul> <p style="padding-bottom: 16px; margin-bottom: 0px;"> <span> <strong>Connect Features:</strong> </span> </p> <ul style="list-style: none; padding-left: 0; margin: 0;"> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Integrates in your LMS. </span> </li> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Prebuilt courses, presentation slides and instructor resources. </span> </li> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Test question banks, adaptive assignments, essay prompts, video content and more interactive exercises specific to your course subject. </span> </li> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> eBook access (with included <a href="/content/mheducation/us/en/highered/digital-products/mhebook">ReadAnywhere app</a>). </span> </li> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Print book add-on availability. </span> </li> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Remote proctoring. </span> </li> </ul> Connect - Take a Tour Connect - Take a Tour Connect - Take a Tour Take a Tour Connect - Take a Tour Connect - Learn More Connect - Learn More Connect - Learn More Learn More Connect - Learn More <p>Connect supports instructors in guiding students to work through challenges - not around them - building real readiness grounded in critical thinking, application, and lasting skills.</p> <p>With integrated course 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Login or join Connect to discover resources built to support you. </p> <p>Every Connect title includes tools and resources to support teaching and learning. Below are some of the available features for your course.</p> LMS Integration Prebuilt Course Materials Adaptive Assignments eBook Access Print Add-On Remote Proctoring <h3>Learn how Connect can enhance your course </h3> Explore Assignments for Your Course <p style="padding-bottom: 16px; margin-bottom: 0px;"> <span> <strong>Print Features:</strong> </span> </p> <ul style="list-style: none; padding-left: 0; margin: 0;"> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Rentable options available for student use </span> </li> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Hardcopy and softcover formats available </span> </li> </ul> <p style="padding-bottom: 16px; margin-bottom: 0px;"> <span> <strong>Go Features:</strong> </span> </p> <ul style="list-style: none; padding-left: 0; margin: 0;"> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Integrates in your LMS. </span> </li> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Assignable readings. </span> </li> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Auto-graded chapter questions. </span> </li> </ul> Go - Take a Tour Go - Take a Tour Go - Take a Tour Take a Tour Go - Take a Tour Go - Learn More Go - Learn More Go - Learn More Learn More Go - Learn More <p style="padding-bottom: 16px; margin-bottom: 0px;"> <span> <strong>Print Features:</strong> </span> </p> <ul style="list-style: none; padding-left: 0; margin: 0;"> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Free instructor sample copy </span> </li> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Hardcopy and softcover formats available </span> </li> </ul> <p style="padding-bottom: 16px; margin-bottom: 0px;"> <span> <strong>Connect Loose-Leaf Features:</strong> </span> </p> <ul style="list-style: none; padding-left: 0; margin: 0;"> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Comprehensive online learning platform + unbound loose-leaf print text package. </span> </li> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Connect includes <strong>homework</strong>, <strong>study tools,</strong> <strong>eBook, and adaptive assignments</strong>. </span> </li> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Download the <strong>free </strong><a href="https://www.mheducation.com/highered/learning-solutions/digital-solutions/mhebook.html">ReadAnywhere app</a> to access the eBook offline. </span> </li> </ul> Features <ul> <li>Highlight, take notes, and search</li> <li>Download the<b> free </b><a href="/content/mhe/en_us/learning-solutions/digital-solutions/mhebook.html"><span class="link-dark-underline">ReadAnywhere app</span></a> for offline and mobile access</li> </ul> <div>Note:<b> Connect access NOT included.</b> If Connect is required for your course, click the "Connect" tab.</div> Check out this video to learn more about eBooks > Watch to learn more about the eBook <p><u>Watch to learn more about the eBook</u></p> <p style="padding-bottom: 16px; margin-bottom: 0px;"> <span> <strong>Print Features:</strong> </span> </p> <ul style="list-style: none; padding-left: 0; margin: 0;"> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Free instructor sample copy </span> </li> <li style="padding-bottom: 16px; margin-bottom: 0px; display: table; width: 100%;"> <span style="color: #E21A23; display: table-cell; width: 16px; padding-right: 7px; vertical-align: top;"> <uxt-icon icon="check-circle-fill"></uxt-icon> </span> <span style="display: table-cell; vertical-align: top;"> Hardcopy and softcover formats available </span> </li> </ul> eBook Print Connect ALEKS GO GDP Online Only <p><span class="fs-small">* The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.</span></p> <h2><span class="h3"><span class="fw-semibold">Instructor Information</span></span></h2> <h2><span><span class="fs-5"><span class="fw-bolder">Instructor Quick Actions</span></span></span></h2> text Instructor Quick Actions Get Access Get access as soon as you validate! Request Sample Get a copy as soon as validated. Find Rep Find a local rep best suited for you. <h2><span class="fs-5"><span class="fw-bolder">Product Information</span></span></h2> <p>First accordion item</p> Overview Release Notes Table of Contents Author Bios Accessibility Affordability <p>McGraw Hill eBooks and digital platforms use an Evergreen delivery model with a release-centered process that makes it easy to keep courses fresh, engaging, and relevant.</p> <p>Release Notes provide detailed information about new and updated content delivered with each release.</p> <p>Your account requires validation. 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