Chapter 1 – Marketing’s Value to Consumers, Firms, and Society
Chapter 2 – Marketing Strategy Planning
Chapter 3 – Evaluating Opportunities in the Changing Market Environment
Chapter 4 – Focusing Marketing Strategy with Segmentation and Positioning
Chapter 5 – Final Consumers and Their Buying Behavior
Chapter 6 – Business and Organizational Customers and Their Buying Behavior
Chapter 7 – Improving Decisions with Marketing Information
Chapter 8 – Elements of Product Planning for Goods and Services
Chapter 9 – Product Management and New-Product Development
Chapter 10 – Place and Development of Channel Systems
Chapter 11 – Distribution, Customer Service, and Logistics
Chapter 12 – Retailers, Wholesalers, and Their Strategy Planning
Chapter 13 – Promotion: Introduction to Integrated Marketing Communications
Chapter 14 – Personal Selling and Customer Service
Chapter 15 – Advertising and Sales Promotion
Chapter 16 – Publicity: Promotion Using Earned Media, Owned Media, and Social Media
Chapter 17 – Pricing Objectives and Policies
Chapter 18 – Price Setting in the Business World
Chapter 19 – Appraisal, Review, and Reflection of Marketing in the 21st Century
Social Studies
View all Social Studies Programs
IMPACT (K–5)
Actively Learn (3–12)
New Social Studies (6–12)
Networks (6–12)