PART ONE

Introduction to Banking and Financial Services

1. An Overview of the Changing Financial-Services Sector

2. The Impact of Government Policy and Regulation on the Financial-Services Industry

3. The Organization and Structure of Banking and the Financial-Services Industry

4. Establishing New Banks, Branches, ATMs, Telephone Services, and Web Sites

PART TWO

Financial Statements and Financial-Firm Performance

5. The Financial Statements of Banks and Their principal Competitors

6. Measuring and Evaluating the Performance of Banks and Their Principal Competition

PART THREE

Tools for Managing and Hedging Against Risk

7. Risk Management for Changing Interest Rates: Asset-Liability Management and Duration Techniques

8. Risk Management: Financial Futures, Options, Swaps, and Other Hedging Tools

9. Risk Management: Asset-Backed Securities, Loan Sales, Credit Stanbys, and Credit Derivatives

PART FOUR

Managing Investment Portfolios and Liquidity Positions for Financial Firms

10. The Investment Function in Financial Services Management

11. Liquidity and Reserves Management: Strategies and Policies

PART FIVE

Managing Sources of Funds for a Financial Firm

12. Managing and Pricing Deposit Services

13. Managing Nondeposit Liabilities

14. Investment Banking, Insurance, and Other Sources of Fee Income

15. The Management of Capital

PART SIX

Providing Loans to Businesses and Consumers

16. Lending Policies and Procedures: Managing Credit Risk

17. Lending to Business Firms and Pricing Business Loans

18. Consumer Loans, Credit Cards, and Real Estate Lending

PART SEVEN

Managing the Future in a Global Marketplace

19. Acquisitions and Mergers in Financial-Services Management

20. International Banking and the Future of Banking and Financial Services