Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work, 1st Edition

Part I – Why We Dread these Conversations
Chapter 1: Why We Dread Bad News
Chapter 2: Getting Your Head in the Right Place
Chapter 3: How to Stop Procrastinating
Chapter 4: How different People React to Bad News
Chapter 4: Selecting the Time and Place
Part II – Having the Conversation
Chapter 5: The Guiding Principle-- Shooting Straight from the Mouth
Chapter 6: Telling Your Boss…
Chapter 7: Telling Your Co-worker…
Chapter 8: Firing an employee…
Chapter 9: Delivering bad news
Part III – Close
Chapter 10: The Importance of Practice