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ISBN10: 0071637168 | ISBN13: 9780071637169

Introduction
Part 1: Prepare
Chapter 1: The Quality Event
Chapter 2: Create Proper Objectives
Chapter 3: Take Stock of the Environment
Chapter 4: Double-Check Your Mindset
Part 2: Perform
Chapter 5: Maximize Tactical and Conceptual Problem-Solving Skills
Chapter 6: Unlock Your Personal and Professional Potential
Chapter 7: Hone Those Interpersonal Skills
Chapter 8: Develop Foundational Skills
Part 3: Become
Chapter 9: Develop an Adaptive Management Style
Chapter 10: Produce Better Results
Chapter 11: Eliminate Time Pressure
Part 4: Expand
Chapter 12: Building Bridges to Be a Connector
Chapter 13: Playing Politics…the Right Way
Chapter 14: Gluing the Team Together
Conclusion
Resources
Index
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