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ISBN10: 0071476008 | ISBN13: 9780071476003
ISBN10: 0071476008
ISBN13: 9780071476003
Part I Understanding Success
1.Attitude
2.Achievement Factors
3.Concentration
4.Creativity
5.Energy
6.Goals
7.Self-Improvement
8.Superachiever Success Traits
Part II Understanding your Customers
9.Angry Customers
10.Confrontation
11.Customer Types
12.Lies & deception
13.Listening Power
14.Neuro-Linguistic Sales Programming
15.Procrastinating Clients
Part III Understanding Yourself
16.Dealing with Anxiety
17.Dealing with Disappointment
18.Dealing with Helplessness
19.Plateauing
20.Overcoming Procrastination
21.Dealing with Stress
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