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ISBN10: 007182880X | ISBN13: 9780071828802
ISBN10: 007182880X
ISBN13: 9780071828802
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4 EASY STEPS TO DRIVING EXEMPLARY COLLABORATION AND POSITIVE BUSINESS RESULTS People don't always communicate well. It's a fact of life. But you don't have to be a helpless witness or participant in a conversation that steadily unravels into misunderstandings, confusion, and even hostility. You can take charge--and you can make a difference! Breakthrough Communication provides easy-to-implement strategies for virtually any business situation, whether it's one-on-one or within a group. "Not since Dale Carnegie's How to Win Friends and Influence People has there been such a valuable roadmap for bringing high-impact results." -- Marshall Goldsmith, New York Times bestselling author of What Got You Here Won't Get You There and MOJO "A practical and insightful translation of cutting-edge psychological science research." -- Laura Kray, PhD, Warren E. & Carol Spieker Professor of Leadership,University of California, Berkeley, Haas School of Business "Destined to become a classic, Breakthrough Communication tells the truth about achieving status in and dominating your niche. If you can handle the truth, this book will change your life." -- Kevin Hogan, PsyD, author of The Science of Influence "This book is a true breakthrough itself. If you want to learn to communicate better, you must read this book!" -- Dave Kerpen, New York Times bestselling author of Likeable Social Media and Likeable Leadership "Breakthrough Communication is a smart and entertaining read for anyone who wants to be successful with people." -- Debra Benton, President, Benton Management Resources, Inc., and author of The CEO Difference
Acknowledgments ix
Introduction xi
Step One
Chapter 1 The Art of Getting on the Radar 3
Chapter 2 Managing Your Status 19
Chapter 3 Finding Common Ground 31
Chapter 4 Nine “Hats” You Can Wear to Get on the Radar 43
Step Two
Chapter 5 Setting the Agenda: Focusing onWhat Really Matters 65
Chapter 6 Clarifying Focus and Objective 83
Chapter 7 Making New Ideas Salient 93
Step Three
chapter 8 The Elusive Art of Meaning Making 115
Chapter 9 How Language Creates Meaning 133
chapter 10 Creating Meaning with Stories 151
Step Four
Chapter 11 Spark the Action You Want to See 173
Chapter 12 Managing Fear 191
Chapter 13 Managing Ambivalence 207
chapter 14 Learning from Feedback:It’s Not Over ’til It’s Over 219
Bibliography 233
Index 243
Introduction xi
Step One
Chapter 1 The Art of Getting on the Radar 3
Chapter 2 Managing Your Status 19
Chapter 3 Finding Common Ground 31
Chapter 4 Nine “Hats” You Can Wear to Get on the Radar 43
Step Two
Chapter 5 Setting the Agenda: Focusing onWhat Really Matters 65
Chapter 6 Clarifying Focus and Objective 83
Chapter 7 Making New Ideas Salient 93
Step Three
chapter 8 The Elusive Art of Meaning Making 115
Chapter 9 How Language Creates Meaning 133
chapter 10 Creating Meaning with Stories 151
Step Four
Chapter 11 Spark the Action You Want to See 173
Chapter 12 Managing Fear 191
Chapter 13 Managing Ambivalence 207
chapter 14 Learning from Feedback:It’s Not Over ’til It’s Over 219
Bibliography 233
Index 243
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