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Sanjeev K. Bordoloi, Associate Professor of Operations and Supply Chain Management in the Opus College of Business at the University of St. Thomas, Minnesota, received his B.Tech. in electrical engineering from the Indian Institute of Technology, Varanasi; an MBA from Xavier Labour Relations Institute (XLRI); and a Ph.D. from The University of Texas at Austin. His prior full-time teaching experience includes the University of Illinois at Urbana-Champaign, the College of William and Mary, and the University of Alaska Fairbanks. He won the Alfred Page Graduate Teaching Award at the College of William and Mary and was featured in the “List of Teachers Ranked by Students as Excellent” at the University of Illinois at Urbana-Champaign. His research interests include health care operations, process analysis and design, lean management, efficiency measures, sports analytics and theory of constraints. He has worked full-time in the service industry at the executive level, primarily in project management, process design and technology management. He has consulted for several firms, including Sentara Healthcare, TRIA Orthopaedic Center, Archer Daniels Midland, Accenture India, Northwestern University medical unit, Fairbanks Memorial Hospital, Humanics Incorporated, and Intandem Incorporated (event management).