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Medical Office Procedures by Nenna L. Bayes and Amy L. Blochowiak

ISBN10: 126501535X | ISBN13: 9781265015350

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ISBN10: 1264520867 | ISBN13: 9781264520862

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Product Information

Medical Office Procedures (MOP) provides the required background and essential foundation for the duties of an administrative medical assistant. This text-workbook describes the tasks of a medical office assistant's career; teaches records management, medical communications, and scheduling skills. Additionally, students learn proper procedures for preparing patients' charts and bills. The content also covers practice management, electronic health records, managerial skills, and financial aspects.

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Part 1 The Administrative Medical Assistant's Career
Chapter 1 The Administrative Medical Assistant
Chapter 2 Medical Ethics, Law, and Compliance
Part 2 Administrative Responsibilities
Chapter 3 Office Communications: An Overview of Written and Verbal Communication
Chapter 4 Office Communications: Phone, Scheduling, and Mail
Chapter 5 Managing Health Information
Chapter 6 Office Management
Part 3 Practice Financials
Chapter 7 Insurance and Coding
Chapter 8 Billing, Reimbursement, and Collections
Chapter 9 Practice Finances
Part 4 Preparing for Employment
Chapter 10 Preparing for Employment in the Medical Office

About the Author

Nenna L. Bayes

Nenna L. Bayes , AAS, BBA, M.Ed., CPC, has coauthored
and reviewed various titles within the medical administrative fields. She earned an
associate of applied business degree, a bachelor of business administration degree,
and a masters of arts in education from Morehead State University. During her tenure,
she has taught numerous courses within the administrative and medical administrative
curriculum. She is a professor in and the program coordinator for the Office
Systems Technology and Medical Information Technology programs at Ashland
Community and Technology College in Ashland, Kentucky, and has received many
teaching excellence awards. She is also a certified professional coder (CPC). Prior to
teaching, she worked in various medical office environments. Additionally, she is a
member of the American Academy of Professional Coders (AAPC) and the American
Health Information Management Association (AHIMA).
She lives in Flatwoods, Kentucky, with her husband and is blessed to have two
children and two granddaughters . She is actively involved in music and enjoys
camping in her leisure time.

Amy L. Blochowiak

Amy L. Blochowiak, MBA, RHIT, ACS, AIAA, AIRC, ARA,FLHC, FLMI, HCSA, HIA, HIPAA, MHP, PCS, SILA-F, has coauthored and reviewed various textbooks within the medical administrative and insurance fields. She earned associate degrees in medical office mid-management and health information technology from Northeast Wisconsin Technical College, bachelor’s degrees in both business administration and marketing from Lakeland College, and a master’s degree in business administration from Lakeland College. She is currently the program director and instructor for the Healthcare Business Professional program at Northeast Wisconsin Technical College, where she sits on many committees and shares her passion for student success. Prior to teaching, she worked in various insurance industry roles for over 16 years. She is a member of the American Health Information Management Association (AHIMA).

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Conformance

This publication claims to meet EPUB Accessibility 1.1 Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

Navigation

  • Table of contents to all chapters of the text via links
  • Index with links to referenced entries
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Rich content

  • Math formulas in accessible format (MathML)
  • Chemical formulas in accessible format (MathML)
  • Information-rich images are described by extended descriptions

Hazards

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Accessibility summary

  • Boxed sidebars are marked as complementary regions (asides) to aid navigation. In-text references to figures, sections, and pages are linked for easy access however, there are no back links provided. Tables are properly marked up for screen reader compatibility, including summaries for complex tables.

Legal considerations

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Additional accessibility information

  • Color is not the sole means of conveying information
  • Page breaks included

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