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Jacobs, Operations and Supply Chain Management is your gateway to mastering the evolving world of operations management. Designed with up-to-date real-world coverage and service industry case studies, this title delivers cutting-edge analytics, sus

SECTION 1: STRATEGY, PRODUCTS, AND CAPACITY 
1. Introduction 
2. Strategy 
3. Design of Products and Services 
4. Projects 
5. Strategic Capacity Management 
5S: Investment Analysis 
6. Learning Curves 


About the Author

F. Robert Jacobs

F. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University. 

Richard B. Chase

Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.

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