The Six Sigma Handbook, Revised and Expanded, 2nd Edition

Introduction

PART I

Chapter 1: Building the Six Sigma Infrastructure

Chapter 2: Six Sigma Goals and Metrics

Chapter 3: Creating Customer-Driven Organizations

Chapter 4: Training for Six Sigma

Chapter 5: Six Sigma Teams

Chapter 6: Selecting and Tracking Six Sigma Projects

PART II

Chapter 7: Introduction to DMAIC and Other Improvement Models

Chapter 8: Problem Solving Tools

Chapter 9: Basic Principles of Measurement

Chapter 10: Measurement Systems Analysis

Chapter 11: Knowledge Discovery

Chapter 12: Statistical Process Control Techniques

Chapter 13: Process Capability Analysis

Chapter 14: Statistical Analysis of Cause and Effect

Chapter 15: Managing Six Sigma Projects

Chapter 16: Risk Assessment

Chapter 17: Design of Experiments (DOE)

Chapter 18: Maintaining Control After the Project

Chapter 19: Design for Six Sigma (DFSS)

Chapter 20: Lean Manufacturing and Six Sigma

Appendix - 21 Tables

References

Index