ISBN10: 0071449086 | ISBN13: 9780071449083

Quality Management Demystified, 1st Edition

ISBN10: 0071449086

ISBN13: 9780071449083

By Sid Kemp

ISBN10: 0071483055 | ISBN13: 9780071483056

Access this eBook by following the instructions found below in How to access your eBook.

$29.70

ISBN10: 0071449086 | ISBN13: 9780071449083

More information about this Print book can be found in the page section below.

$33.00

ISBN10: 0071483055 | ISBN13: 9780071483056

Instructors can request a full eBook sample to evaluate for course adoption.

ISBN10: 0071449086 | ISBN13: 9780071449083

Print sample not available. Request an eBook sample from the "eBook" tab above.

Step 1. Download Adobe Digital Editions to your PC or Mac desktop/laptop.

Step 2. Register and authorize your Adobe ID (optional). To access your eBook on multiple devices, first create an Adobe ID at account.adobe.com. Then, open Adobe Digital Editions, go to the Help menu, and select "Authorize Computer" to link your Adobe ID.

Step 3. Open Your eBook. Use Adobe Digital Editions to open the file. If the eBook doesn’t open, contact customer service for assistance.

Part 1: Managing Quality

Chapter 1: Quality Throughout History

Chapter 2: The Development of Quality Management

Chapter 3: Defining Quality

Chapter 4: Quality for the Customer

Part 2: Quality Essentials

Chapter 5: Key Quality Concepts

Chapter 6: Defining, Planning for, Controlling, Assuring, and Delivering Quality

Chapter 7: Leading a Quality Team

Chapter 8: Quality Engineering

Chapter 9: Auditing Quality

Chapter 10: Statistics for Quality

Part Three: Quality Movements

Chapter 11: Total Quality Management

Chapter 12: Quality Standards -- ISO 9000 and More

Chapter 13: Six Sigma

Chapter 14: The Cost of Quality

Chapter 15: The Capability for Quality: CMM and CMMI

Chapter 16: Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) Manufacturing

Part Four: Practical Quality Management

Chapter 17: Challenges and Leadership

Chapter 18: Practical Quality for Projects and Programs

Chapter 19: Global Quality in the 21st Century

Final Exam

Answers to Quiz, Mid-Term Exam, and Final Exam Questions

List of Acronyms and Glossary

Resources for Learning

Index

Need support? We're here to help - Get real-world support and resources every step of the way.