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Managing and Motivating Contact Center Employees

ISBN10: 0071428925 | ISBN13: 9780071428927

Managing and Motivating Contact Center Employees

Managing and Motivating Contact Center Employees, 1st Edition

ISBN10: 0071428925
ISBN13: 9780071428927
By Malcolm Carlaw, Peggy Carlaw, Vasudha Deming and Kurt Friedmann

© 2003 Published December 24, 2002

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Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.

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