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The Big Book of Customer Service Training Games

ISBN10: 0070779740 | ISBN13: 9780070779747

The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games, 1st Edition

ISBN10: 0070779740
ISBN13: 9780070779747
By Peggy Carlaw and Vasudha Deming

© 1999 Published September 1, 1998

Out of Stock
ISBN10: 0070779740 | ISBN13: 9780070779747

More information about this Print book can be found in the page section below.

$32.00
ISBN10: 0070779740 | ISBN13: 9780070779747

More information about this Print book can be found in the page section below.

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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

It's Who You Are. What You Say and How You Say It. Make the Connection.Here's Looking at You. Make It a Great Day. Stop, Look, and Listen. The Sky's the Limit. When the Going Gets Tough. Wait! That's Not All. What About Us?

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