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ISBN10: 0070062188 | ISBN13: 9780070062184

201 Ways to Deal With Difficult People, 1st Edition

ISBN10: 0070062188
ISBN13: 9780070062184
By Alan Axelrod and James Holtje

© 1997 Published May 1, 1997

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Quick Start.

Helping Them See Things Your Way.

No to More Work.

No to Colleagues and Coworkers.

No to Unwanted Overtime and Unwelcome Business Travel.

No to Salespeople, Offers, and Proposals.

No to Clients and Customers.

No to the Boss.

No to the Requests for Money.

No to Subordinates.

No to a Job Seeker.

No to Inappropriate Language or Behavior.

No to Nuisances.

No to Unreasonable Demands.

No to Time Wasters.

No to Office Bullies.

No to Impossible Assignments.

No to Bad Ideas.

No to Blame.

"No, But...": Offering Alternatives.

No When You'd Like to Say Yes.

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