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We're Here to Help

We know that having reliable support is vital to creating an impactful learning experience for students and making the most out of your resources. Whether you're face-to-face, hybrid, or exclusively online, we've got your back. Meet your local support team!

Learning Technology Representative

Lisa Rosenau

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Lisa was born in Tampa Florida and grew up in Pinecrest. She is Happily married for 14 years with 3 amazing kids ages 20, 19, and 13. She likes to spend her free time on the Boat and Jet Skis with her family and friends, working or shopping. She is a Dare Devil at heart and loves anything that is considered daring or dangerous. Her favorite thing to do is any new and exciting outside adventure her husband can surprise her with.

Lisa has been with McGraw Hill for 4 years. She has an Associate’s Degree in Medical Assisting and 3 years of experience working in the medical field. She is also a former Program Director of ten years and University Department Chair for Keiser University’s Medical Assisting and Medical Billing and Coding Programs. Lisa also has a bachelor’s degree in Health Science, a master’s degree in Post-Secondary Adult Education, and is currently working towards her Ph.D. in Higher Adult Learning Education.

Lisa is honored for the opportunity to be an ongoing support system for instructors and students to help them achieve the best learning outcomes possible. Please reach out to Lisa anytime for anything you need. She is here and eager to help you and your students be successful.

Learning Technology Representative

Mick Jacobsen

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Mick has spent the last 22 years in higher education with a passion for helping students achieve their goals. 15 of those years spent in Admissions, Finance, Career Services, and Operations, while spending the last 7 years with McGraw Hill. Mick brings extensive experience in McGraw Hill’s learning platforms, as well as, integration into all the major learning management systems and proprietary systems also. Integration, implementation, and high-level technical troubleshooting are skills and services that Mick brings to the table.



Executive Learning Technology Representative

Julie Aird

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Julie Aird has been in sales at McGraw Hill for over 20 years.  Julie is passionate about delivering exceptional service and developing and maintaining strong relationships with her customers.  One of the things she loves most about her job is to help instructors and students get the outcomes they want from the products and services that McGraw Hill offers.  She is honored to have the opportunity to meet and work with so many great people at Keiser University and to help them reach their educational goals.  When Julie is not working, she enjoys spending time with her family and traveling.  She has a personal goal to visit all 50 states (48 and counting!).  Julie is here to help you and your students succeed – please let her know how she can help!


Implementation Consultant

Shannon Harrop

Schedule an Implementation Call with Shannon!

Shannon has been with McGraw Hill for 2 years.  She is originally from Utah and currently resides in Iowa.  She is an alumna from the University of Utah and loves cheering for the Utes and the Jazz.  As an Implementation Consultant, Shannon is here to help instructors with Connect.  She is happy to help instructors learn how to navigate Connect,  maximize use for their classes and students, and also help get their courses connected with Blackboard.


District Manager

Katie Mahan

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Katie has been part of the McGraw Hill family for 6 years.  She has a background in education where she worked as a teacher before transitioning to publishing.  Katie enjoys working with her team to provide institutions with educational resources to help students succeed.  Katie resides in Cincinnati, OH with her husband and three children.