How to Synchronize Blackboard with your Connect section

How to Edit Assignment Due Dates 

How to Grant Student Extensions and Time Allowances 

How to Manually Grade Assignments in Connect 

How to Repair Broken Assignment Links in Blackboard 

Review Student Performance

How to Use Various Connect Reports

How to Use SmartBook 2.0 Reports

• Watch Video

• Download PDF

Frequently Asked Questions

My Connect Section Number Doesn't Match My Liberty Section Number

The Connect section numbers are automatically added to the end of the section name during the pre-term sharing process. (ex. 1, 2, 3.....) They typically will not match your Liberty Section Number.

My Student(s) Grades are Not Coming Over

Complete a Synchronize with Section to push over any unsynchronized grades.

If you've Synchronized, but Grades are Still Not Coming Over, Check Your Connect Student Roster.

Access Connect from your Mobile Device

Learn how to use various Connect Reports

How to Register for Connect 

How to Access Your Connect Textbook

How to Navigate your eBook

How to Complete Assignments in Connect

How to Complete a SmartBook Assignment

SmartBook 2.0

How to Review Your Connect Assignment Results

How to Complete a LearnSmart Achieve Assignment

Your course may not use LearnSmart Achieve, but if it does, this tutorial will demonstrate navigation.

Technical Assistance for Students

Just like you, your students can reach us in the way that is best for them. You do not have to be Technical Support, and we want to help them as quickly as possible:

• Option 1: Call 800-331-5094
• Option 2: Chat with Support Agents
• Option 3: Submit a Support Ticket
• Option 4: Visit our Technical Support site for additional resources.

Hours of Operation:

Sunday: 12:00 PM to 12:00 AM EST

Monday-Thursday: 24 hrs

Friday: 12:00 AM to 9:00 PM EST

Saturday: 10:00 AM to 8:00 PM EST

Technical Support Best Practices:

• Take a screen shot: Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.
• Contact technical support via one of the methods above. Make sure to include:
  1. Course name and/or instructor name.
  2. Operating system, Internet browser, and/or Internet service provider (ISP) information.
  3. Print Screen file.
  4. Your contact information.
• Send an email to your instructor notifying them you're working with McGraw Hill's Customer Experience Group (CXG). Include a brief description of the problem and your ticket/case number.

How to Register for Connect 

How to Access Your Connect Textbook

How to Navigate your eBook

How to Complete Assignments in Connect

How to Complete a SmartBook Assignment

SmartBook 2.0

How to Review Your Connect Assignment Results

How to Complete a LearnSmart Achieve Assignment

Your course may not use LearnSmart Achieve, but if it does, this tutorial will demonstrate navigation.

Technical Assistance for Students

Just like you, your students can reach us in the way that is best for them. You do not have to be Technical Support, and we want to help them as quickly as possible:

• Option 1: Call 800-331-5094
• Option 2: Chat with Support Agents
• Option 3: Submit a Support Ticket
• Option 4: Visit our Technical Support site for additional resources.

Hours of Operation:

Sunday: 12:00 PM to 12:00 AM EST

Monday-Thursday: 24 hrs

Friday: 12:00 AM to 9:00 PM EST

Saturday: 10:00 AM to 8:00 PM EST

Technical Support Best Practices:

• Take a screen shot: Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.
• Contact technical support via one of the methods above. Make sure to include:
  1. Course name and/or instructor name.
  2. Operating system, Internet browser, and/or Internet service provider (ISP) information.
  3. Print Screen file.
  4. Your contact information.
• Send an email to your instructor notifying them you're working with McGraw Hill's Customer Experience Group (CXG). Include a brief description of the problem and your ticket/case number.