LU SUCCESS HOME > Connect Resources

Connect - Getting Started: Pair & Sync Your Course

Additional Resources

Instructor Resources

How to Synchronize Blackboard with your Connect section

How to Edit Assignment Due Dates 

How to Grant Student Extensions and Time Allowances 

How to Manually Grade Assignments in Connect 

How to Repair Broken Assignment Links in Blackboard 

Review Student Performance

How to Use Various Connect Reports

How to Use SmartBook 2.0 Reports

Frequently Asked Questions


My Connect Section Number Doesn't Match My Liberty Section Number

The Connect section numbers are automatically added to the end of the section name during the pre-term sharing process. (ex. 1, 2, 3.....) They typically will not match your Liberty Section Number.


My Student(s) Grades are Not Coming Over

Complete a Synchronize with Section to push over any unsynchronized grades.


If you've Synchronized, but Grades are Still Not Coming Over, Check Your Connect Student Roster.


Access Connect from your Mobile Device


Learn how to use various Connect Reports

Student Resources

How to Register for Connect 

How to Access Your Connect Textbook

How to Navigate your eBook

How to Complete Assignments in Connect

How to Complete a SmartBook/LearnSmart Assignment


Depending on when your text was published, you may have access to SmartBook / LearnSmart assignments (left) or to SmartBook 2.0 assignments (right).

SmartBook and SmartBook 2.0 Screenshot

SmartBook/LearnSmart


SmartBook 2.0

How to Review Your Connect Assignment Results

How to Complete a LearnSmart Achieve Assignment

Your course may not use LearnSmart Achieve, but if it does, this tutorial will demonstrate navigation.

Technical Assistance for Students


Just like you, your students can reach us in the way that is best for them. You do not have to be Technical Support, and we want to help them as quickly as possible:


Hours of Operation:

Sunday: 12:00 PM to 12:00 AM EST

Monday-Thursday: 24 hrs

Friday: 12:00 AM to 9:00 PM EST

Saturday: 10:00 AM to 8:00 PM EST


Technical Support Best Practices:

  • Take a screen shot: Take a screen shot/Print Screen of the monitor when the problem occurs. Save as a .pdf or .jpg file.
  • Contact technical support via one of the methods above. Make sure to include:
    1. Course name and/or instructor name.
    2. Operating system, Internet browser, and/or Internet service provider (ISP) information.
    3. Print Screen file.
    4. Your contact information.
  • Send an email to your instructor notifying them you're working with McGraw Hill's Customer Experience Group (CXG). Include a brief description of the problem and your ticket/case number.

Technical Assistance

Liberty's McGraw Hill Dedicated Support for Instructors
Option 1: Call 844-329-2528
Option 2: Email cxg.libertyu@mheducation.com
Option 3: Chat with Support Agents.
Option 4: Submit a Support Ticket.
Option 5: Visit our Technical Support Site for additional resources.

McGraw Hill's Helpdesk is often referred to as Customer Experience Group (CXG)


Hours of Operation:
Sunday: 12:00 PM to 12:00 AM EST
Monday-Thursday: 24 hrs
Friday: 12:00 AM to 9:00 PM EST
Saturday: 10:00 AM to 8:00 PM EST