Skip to main content

From Conflict to Clarity: Mastering the Art of Difficult Conversations

Learn how to navigate challenging interactions utilizing the OTFD framework

  • Higher Education
  • Event
  • On-demand
  • English – First-Year Composition
  • Student Success
  • First Year Experience
  • Introduction to Communication
  • Business Communication
  • Public Speaking
  • Composition Lunch & Learn
  • 45 Minutes
  • On-Demand Video

Description

This session introduces the OTFD framework, which is a practical, empathetic approach to addressing challenging interactions with clarity and confidence. Whether you're a faculty member, staff, or leader, this session will help you turn tough conversations into opportunities for growth, trust, and collaboration.

About Your Speaker

  • Michele Poulos -

    Michele Poulos

    Michele Poulos is an accomplished education leader with over 24 years of experience spanning K–12, higher education, and online learning. Her work includes directing online education, designing innovative curricula, and teaching psychology and education courses at multiple universities. Recognized for driving student success, leading faculty development, and creating scalable learning models, she brings a passion for leveraging technology, research, and collaboration to transform education.