McGraw Hill Professional Trade Services

McGraw Hill Professional is committed to providing customers with timely information about our products, policies, and services. This page provides a single, resource for news and updates on terms and policies. In addition to relying on alerts from your McGraw Hill sales representative, you'll always find the information you need right here.

Important Notice

McGraw Hill Returns Policy Changes Effective September 29, 2011 McGraw Hill individual returns policies will be implemented for the related products being returned effective September 29, 2011.

McGraw Hill Higher Education (college), the School Education Group (elementary/high school), and McGraw Hill Professional (trade, technical and medical) individual returns policy will apply to the books falling in to those individual categories. Please note that there are time limit changes when returning college textbooks and elementary/high school) products. There are no changes to the McGraw Hill Global Professional returns policy when returning McGraw Hill Global Professional products.

Please click on the return policies below for more information:

• McGraw Hill Professional Returns Policy
• McGraw Hill Higher Education Returns Policy
• McGraw Hill School Education Group Returns Policy

Please contact the McGraw Hill Professional Customer Service if you have any further questions.

If you are a librarian inquiring about McGraw Hill Professional digital platforms, please reach out to our Customer Success team for further questions.

If you are not within North America, but are needing assistance, please reach out to your proper global website for further information.

Retail customers now have the option to receive free freight on McGraw Hill Professional titles.

Terms and Conditions

To choose the free freight option you must sign up using the agreement form.

Free freight will apply on all orders submitted after your free freight account has been set up in our system. It is not retroactive and does not apply to backorders already in the system.

Discount Schedule

Discounts that will apply on all qualifying orders for free freight are as stated on this schedule. McGraw Hill reserves the right to review these discounts periodically and may alter the schedule after providing appropriate notice to all customers enrolled in the program

• Minimum order = 10 assorted units per ship-to location.
• Discounts on free freight shipments are as follows:

We will make one shipment weekly using McGraw Hill's choice of carrier. If you wish to receive your orders less frequently than weekly, you may opt to request biweekly or monthly shipments.

Free freight applies to McGraw Hill Professional titles only and does not include McGraw Hill Higher Education, Glencoe, Macmillan/School, or SRA titles.

If you opt for free freight, you may not participate in McGraw Hill's "Just In Time" or "Non Returnable" programs.

If you have a rush order that you want shipped immediately, you must indicate that when the order is placed. At that time the mode of shipment will be over-ridden, and free freight will not apply.

Orders that do not meet the minimum 10 unit requirement will not qualify for free freight. You will be billed shipping charges on these orders, and the discounts applied will be the earned discount on our published discount schedule.

McGraw Hill reserves the right to discontinue this program at any time.