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- Training Resources for New ALEKS Users
Are you a student looking for help with your McGraw Hill product? Visit the McGraw Hill Tech Online Support Center
Training Resources for New ALEKS Users
Welcome! The resources on this page will walk you through how to log into your course, set up your gradebook, build your course, and much more. If you prefer live support, we’d be happy to set up personalized 1-to-1 time with our implementation team. Just click on the button below to send an email with a few details about your needs and your term’s start date.
UNIT 1
The Basics
Instructor Login and Navigation InstructionsLearn how to login and navigate your ALEKS instructor account. Use reports, insights, and a class dashboard to enhance your course. Set up your course to fit your needs.
Getting Support with ALEKSLearn how to access student support in ALEKS for all registration and technical support questions.
ALEKS Class SummaryView the ALEKS Class Summary video to learn how to see specific setting options for your course.
ALEKS Class ToolsLearn how to access your class tools including the class forum, calendar, resources, and student view.
Setting Up the ALEKS GradebookLearn how to set up your ALEKS Gradebook in this overview video.
Sync with your Learning Management System (LMS) Learn how to sync ALEKS with your LMS.
UNIT 2
Building Your Course
Overview of Course OptionsDiscover how to build the perfect course for your students.
Best Practices for Student Progress and PacingUse these 4 strategies to keep your students motivated and on schedule throughout their ALEKS coursework.
Read about Best Practices for Student Progress and Pacing (PDF)
Understanding Knowledge ChecksUnderstand what each Knowledge Check is called, what it does, and when to assign it.
Managing Exceptions and ExtensionsEasily manage assignment exceptions and extensions in ALEKS with these simple instructions.
Non-Adaptive Assignments in ChemistryLearn how to create a non-adaptive assignment in ALEKS for Chemistry.
Non-Adaptive Assignments for ALEKS MathLearn how to create a non-adaptive assignment in ALEKS.
Stay in the Know with McGraw Hill ALEKS Platform Status Updates
Visit and bookmark status.mheducation.com to see the latest service updates, view scheduled maintenance, and subscribe to receive email notifications for McGraw Hill ALEKS.
Want to Chat? Our Team is Available to Help.
Tech Support Representatives
Visit the ALEKS Customer Support contact page or contact us below:
Hours of Operation:
Sunday: 4:00 PM to 1:00 AM EST
Monday-Thursday: 7:00 AM to 1:00 AM EST
Friday: 7:00 AM to 9:00 PM EST
Phone: (800) 331-5094
Online: Submit a Support Request
Chat: Chat with a Representative
You Don’t Have to Do it Alone
Instructors, get personalized 1-to-1 support from our implementation team.
Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just click on the button below to send an email with a few details about your needs and your term’s start date.
Find Your Sales Rep
Looking for new course materials, need a desk copy, or want to talk about new McGraw Hill products? Locate contact information for your McGraw Hill sales representative.
Find My Rep
Customer Service Team
Contact customer service for questions regarding pricing, orders, shipping, or returns.
Visit the Customer Service Online Support Center or contact us below:Hours of Operation:Monday-Friday: 8:00 AM to 6:00 PM ET
Phone: (800) 338-3987
Fax: (800) 953-8691
By Mail: McGraw Hill P.O. Box 182605 Columbus, OH 43218