Supervision: Concepts and Skill-Building
With the 10th edition of Supervision: Concepts and Skill-Building, students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.  The 10th edition addresses the issues supervisors face in a challenging modern workplace - change in organizational structures, diversity in the workforce, and computer and communication technology - and the role of the supervisor as a leader in meeting these and other challenges is more prominent in the 10th edition. The leadership chapter has been moved from Chapter 8 to Chapter 2, and new leadership boxes have been added to each chapter. CONNECT: A highly reliable, easy-to-use homework and learning management solution that embeds learning science and award-winning adaptive tools to improve student results (applied and practical, results-driven technology). 

See all program features.

Table of Contents

Interested in seeing the entire table of contents?

Program Details

Part 1: What Is a Supervisor? 
Chapter 1: Supervision: Tradition and Contemporary Trends
Part 2: Modern Supervision Challenges
Chapter 2: The Supervisor as Leader
Chapter 3: Groups, Teams, and Powerful Meetings
Chapter 4: Corporate Social Responsibility
Chapter 5: Managing Diversity
Part 3: Functions of the Supervisor
Chapter 6: Reaching Goals: Plans and Controls
Chapter 7: Organizing and Authority
Chapter 8: Problem Solving, Decision Making, and Creativity
Chapter 9: Ensuring High Quality and Productivity
Part 4: Skills of the Supervisor
Chapter 10: Communication: Theory and Modern Media
Chapter 11: Motivating Employees
Chapter 12: Problem Employees: Counseling and Discipline
Chapter 13: Managing Time and Stress
Chapter 14: Managing Conflict, Change, and Politics
Part 5: Supervision and Human Resources
Chapter 15: Selecting Employees
Chapter 16: Providing Orientation and Training
Chapter 17: Appraising Performance