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ISBN10: 0071756167 | ISBN13: 9780071756167

Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment, 1st Edition

ISBN10: 0071756167
ISBN13: 9780071756167
By Lawrence Polsky and Antoine Gerschel

© 2011 Published May 17, 2011

ISBN10: 0071756167 | ISBN13: 9780071756167

More information about this Print book can be found in the page section below.

$19.00
ISBN10: 0071756167 | ISBN13: 9780071756167

More information about this Print book can be found in the page section below.

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement—and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

  • A micromanaging supervisor
  • An underperforming employee
  • A peer's disruptive work habits
  • Unreasonable or unethical customer requests
  • Abrupt, rude, and unprofessional coworkers

Chapter 1 – Laying the Foundation for Resolving Conflict
• Rules of Engagement
• Phases of Conflict
• Handling Emotions
• Listening
• Advocating
• Types of Conflict
• Personality Conflicts
• Cultural Conflict

Chapter 2 – Perfect Phrases for Resolving Conflict with Your Boss
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Strategic Decisions
• Technical Decisions
• Project Assignments
• Career Opportunities
• Salary

Chapter 3 – Perfect Phrases for Resolving Conflict with Your Direct Reports
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Strategic Decisions
• Technical Decisions
• Project Assignments
• Career Opportunities
• Salary

Chapter 4 – Perfect Phrases for Resolving Conflict with Your Peers
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Strategic Decisions
• Technical Decisions
• Project Assignments
• Career Opportunities
• Budget

Chapter 5 – Perfect Phrases for Resolving Conflict with Your Customers/Suppliers/Vendors
• Performance
• Priorities
• Resources
• Deadlines
• Commitment Level
• Recognition
• Technical Decisions
• Project Assignments
• Business Opportunities
• Budget

Need support?   We're here to help - Get real-world support and resources every step of the way.

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