Return Policy



PreK-12 Return Policy

Effective December 6, 2016


School Education Group will accept returns of its product with prior authorization from customer service provided they meet the following conditions:

  • Items purchased and paid-for by individuals will need to be returned within 30 days of invoice date. Items purchased by schools must be returned within 12 months of purchase. Further restrictions apply below.

  • Products are purchased from McGraw-Hill and are returned prepaid in new, unmarked, and resalable condition.
  • Returns are accompanied by our invoice, or invoice information (invoice number, date, account number, ISBN, purchase price). If this information is not provided and we fail to locate the invoice in our files, a credit cannot be issued and the product will be returned to the customer at their expense.
  • Returns for domestic customers are received within 12 months of the invoice date for print, software and audiovisual products.
  • Out of Print products are returned within 90 days of announcement.
  • Customers report product shortages or damages upon receipt. Defective product within 5 years.
  • Bundled product must be returned in full (i.e. all components of bundle must be returned). Partial bundle returns will not be accepted.

Subscription product return policy is that any return for product must be researched and supported by Implementation Teams as well as determine what licenses are available for return. Any return, whether licenses are in use or not, will include only the unused time on the license. Any request for full credit would be detailed for the area sales representative to present the case to Finance for approval.

CREATE™/CUSTOM SOLUTIONS PRINT AND EBOOK TITLES: For McGraw-Hill School Education users, print and eBook copies cannot be returned. Please confirm your product prior to ordering. Orders cannot be cancelled once placed.


Please contact Customer Service at 800-338-3987 or email seg_customerservice@mheducation.com for authorization to return or to report damaged or defective issues.

Higher Education Return Policy

Effective on Original Orders June 27, 2016

The MHHE Returns Policy applies to all MHHE products.


1. INSTITUTIONAL CUSTOMER CLASS RETURNS POLICY


1.1. NATIONAL PRINT AND ACCESS CARDS WITH CODES FOR DIGITAL PRODUCTS

1.1.1
MHHE will accept 100% return of MHHE National Print and Digital Products without prior authorization within 12 months of the invoice date provided that there is no contract language to the contrary and further provided that the conditions of Section 1.5 General Return Conditions are met.

1.2. LEARNING SOLUTIONS PRINT TITLES (Excluding CREATE Items which are addressed below)

1.2.1
MHHE will accept 100% return of its Learning Solutions Print Titles without prior authorization within 12 months of the invoice date provided that there is no contract language to the contrary and further provided that the terms of this section and the conditions of Section 1.5 General Return Conditions are met.
1.2.2
Learning Solutions products are identified with US-CP, US-X and US-Y discount codes and have 10 digit ISBNs that DO NOT start with the following: 039, 112 and 130

1.3 CREATE PRINT TITLES (Customized via the MHHE proprietary CREATE system)

1.3.1
Create print titles are limited to 20% of the original invoice quantity for a specific title and must be returned or postmarked within 12 months of the original invoice date, provided that the terms of this section and the conditions of Section 1.5 General Return Conditions are met.
1.3.2
If the title is still in print (IP-ACTIVE or GOP), and the return is in excess of the 20% limit, a credit will be issued for up to 20% of such units. Credit will not be issued for returns of IP-ACTIVE or GOP titles over the 20% limit and such excess units will be destroyed by MHHE immediately upon being received by MHHE.
1.3.2
Any exceptions to policies noted in 1.3.1 and 1.3.2 is required to be approved by MHHE prior to products being returned to MHHE.
1.3.3
If the title has been declared out-of-publication (OP) and a return is in excess of the 20% limit, a credit will be issued for up to 20% of such units. Credit will not be issued for returns of OP titles over the 20% limit and will be destroyed by MHHE immediately upon receipt.
1.3.4
Create products are identified with an US-CP discount codes and have 10 digit ISBN’s that most commonly start with the following: 039, 112, and 130

1.4 NON-CREATE PRINT-ON-DEMAND (POD) TITLES

1.4.1
Non-Create Print-on-Demand (POD) titles are not returnable.

1.5 GENERAL RETURN CONDITIONS AND RESTRICTIONS APPLICABLE TO INSTITUIONAL CUSTOMERS

1.5.1
Products are returned prepaid in new, unmarked, and resalable condition
1.5.2
CD-ROMS, Combo’s or other shrink wrapped packages are not returnable if shrink wrap is broken.
1.5.3
Block(s) of access codes are not returnable.
1.5.4
Out of Print (OP) product that comply with provisions set forth in Sections 1.1 or 1.2 whichever is applicable, will be accepted for full return if received within 90 days of being declared OP; and OP Create Print Titles that comply with the provisions of Section 1.3 will be accepted up to the 20% limit described in Section 1.3, if received within 90 days of being declared OP. After 90 days, credit will not be issued and the OP product will not be returned to the customer. Returns of older editions will be credited if received within 120 days of the publication of a new edition.
1.5.5
Claims for shortages or damages must be made upon receipt of goods. Books which have been marked or stamped may not be returned.
1.5.6
A Customer Account #, Invoice #, and date of purchase by line item should be included within the returned shipment. A McGraw-Hill invoice or packing list is preferred to ensure proper crediting.
1.5.7
Product should be returned in corrugated cartons (275 pound test, 45 lbs per carton). Fill voids to protect all items. Do not use newspaper as packing materials. Do not stack on edge of bindings.
1.5.8
Returns will only be accepted for product originally purchased from McGraw-Hill. Product purchased from other sources (wholesalers, publishers, distributors) will not be credited and will be subject to return to the customer at customer’s expense
1.5.9
Used Books, price stickered, security label/tagged product, water damaged or other types of damaged product are ineligible for credit and are subject to being returned to the customer at the customer’s expense
1.5.10
Partial credits or refunds are not given for Cancellation or Return of any individual component contained within a product package.
1.5.11
All associated shipment and handling costs the responsibility of the customer.

2. INDIVIDUAL CUSTOMER CLASS RETURNS POLICY


2.1 PRODUCTS PURCHASED ONLINE FROM MHHE

2.1.1
Customers will receive a full refund or be allowed an exchange for printed books, access cards, DVDs, and CDs and products accessed online and purchased directly from MHHE if returned or postmarked within 21 days of purchase. Downloadable digital products are not eligible for return once downloaded.
2.1.2
Digital products purchased by the customer with same day access, will be allowed a full refund or be allowed an exchange within 10 days of purchase.
2.2.3
To obtain a refund, the customer is required to supply the order number and online access code information to Customer Service.

2.2 GENERAL RETURN CONDITIONS AND RESTRICTIONS APPLICABLE TO INDIVIDUAL CUSTOMERS

2.2.1
Returns will only be accepted for product originally purchased from MHHE. Product purchased from other sources (wholesalers, publishers, distributors) will not be credited and will be subject to return to the customer at customer’s expense.
2.2.2
Used Books, price stickered, security label/tagged product, water damaged or other types of damaged product are ineligible for credit and are subject to being returned to the customer at the customer’s expense.
2.2.3
Partial credits or refunds are not given for Cancellation or Return of any individual component contained within a product package.
2.2.4
All associated shipment and handling costs are the responsibility of the customer.