Manage every business problem like you were born for it—from a problem customer to a career-threatening crisis It’s not being negative or pessimistic to assume that something will always go wrong in business and in your career. It’s being realistic. What you do when crisis hits is the only thing matters—and this proven guide delivers everything you need to take positive action with confidence, skill, and professionalism. In What to Do When Things Go Wrong, Frank Supovitz, the man who has been behind-the-scenes at major events like the Super Bowl, Stanley Cup, and Indy 500 guides you through the process of making sure you handle inevitable problems as if it’s something you do day in and day out. Whether you’re revealing a new strategy to your team, presenting last year’s numbers to the C-suite, or opening your own business, What to Do When Things Go Wrong helps you think through and prepare for all potential problems. You’ll learn why things go wrong, how to best go about preventing crisis, and how to fix them when they happen anyway. Complete with stories from the author’s clients, executives, entrepreneurs, and others, What to Do When Things Go Wrong is your playbook for ensuring the results you deliver reflect the smart, hard-working professional you are.
1 CAN THIS DAY GET ANY WORSE?
STEP ONE IMAGINE
2 DEFINING DISASTER
3 ANYTHING THAT CAN GO WRONG
4 IT’S A MATTER OF TIME
5 LIVING IN THE LAND OF THE LIKELY
STEP TWO PREPARE
6 THE “BCD’s” OF CONTINGENCY PLANNING
7 HOPE IS NOT A STRATEGY
8 PREPARE FOR ANYTHING
9 COMMUNICATE OR DIE
10 COMMAND AND COLLABORATE
11 BUILDING A SUPER TEAM
STEP THREE EXECUTE
12 MANAGING THE INVERTED PYRAMID
13 BUILDING AN EMPOWERMENT CULTURE
14 LEADING A COMMUNITY OF PROBLEM SOLVERS
15 EVERYTHING AFFECTS EVERYTHING ELSE
16 REAL- TIME MANAGEMENT
17 TWO- MINUTE DRILL
STEP FOUR RESPOND
18 CONFRONTING THE “OOPS–DAMN” MOMENTS
19 THE CRISIS WITHIN, THE CRISIS WITHOUT
20 RIGHT HAS LEFT THE BUILDING
21 MANAGING RECOVERY
22 MANAGING THE MESSAGE
STEP FIVE EVALUATE
23 BREATHE. DEBRIEF. REPEAT.
CONCLUSION: A BULLET DODGED. FOR NOW.
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