Thoroughly revised and updated, Medical Office Procedures is a text-workbook that introduces and describes the tasks of a medical office assistant's career; teaches records management, medical communications, and scheduling skills; and describes procedures for preparing patients' charts and bills. Practice management, electronic health records, and finances are also addressed. Multi-day simulations provide real-world experience with physician dictation. Managerial skills are also included.
Part 1 The Administrative Medical Assistant's Career
Chapter 1 The Administrative Medical Assistant
Chapter 2 Medical Ethics, Law, and Compliance
Part 2 Administrative Responsibilities
Chapter 3 Office Communications: An Overview of Written and Verbal Communication
Chapter 4 Office Communications: Phone, Scheduling, and Mail
Chapter 5 Managing Health Information
Chapter 6 Office Management
Part 3 Practice Financials
Chapter 7 Insurance and Coding
Chapter 8 Billing, Reimbursement, and Collections
Chapter 9 Practice Finances
Part 4 Preparing for Employment
Chapter 10 Preparing for Employment in the Medical Office
AppendixA: Introduction to Medisoft
AppendixB: Transcription Guidelines
AppendixC: ICD-9-CM Information Glossary
Bibliography
Index
WorkingPapers
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