The Handbook for Quality Management, Second Edition
2nd EditionISBN10: 0071799249
ISBN13: 9780071799249
Copyright: 2013
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The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.
The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.
Program Details
Total quality management (TQM); Continuous process improvement; Cycle-time reduction; Supplier management; Customer service; Quality award/quality standards criteria
II: Customer Satisfaction/ Focus
Elements of customer-driven organizations; Customer expectations, priorities, needs, and "voice"; Predictability of systems; Customer feedback systems; Customer management and conflict resolution; Benchmarking; Innovation
III: A Model for Business-Integrated Quality Systems Continual Organizational Assessments:
• Cost of Quality
• Value Stream Analysis
• Risk Assessment
Integrated Quality Functions; Communication within the organization
IV: Constraint Management
The systems approach; Basic constraint management principles and concepts; Tools of constraint management; Constraint management measurements
V: Lean Thinking
Value; V Stream; Flow; Pull; Perfection
VI: Six Sigma Design and Improvement Methods
What is Six Sigma; Six Sigma in terms of cost; Success stories; Infrastructure; Project focus; Methodology
VII: Supply Chain Management
VIII: Statistical Analysis of Processes
About the Author
Thomas Pyzdek
Thomas Pyzdek is a quality consultant, entrepreneur, author, educator, software developer, and speaker. He writes a regular column for Quality Digest and is a Fellow of the American Society for Quality (ASQ). He conducts seminars on Six Sigma for the American Society for Quality, and has received that organizations "Edwards" award. His clients and employers cover a wide range of industries including Ford, GM, McDonald's, Avon, Hughes Aircraft Company Missile Systems Group, and the Tucson Medical Center.
Paul Keller
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
Total quality management (TQM); Continuous process improvement; Cycle-time reduction; Supplier management; Customer service; Quality award/quality standards criteria
II: Customer Satisfaction/ Focus
Elements of customer-driven organizations; Customer expectations, priorities, needs, and "voice"; Predictability of systems; Customer feedback systems; Customer management and conflict resolution; Benchmarking; Innovation
III: A Model for Business-Integrated Quality Systems Continual Organizational Assessments:
• Cost of Quality
• Value Stream Analysis
• Risk Assessment
Integrated Quality Functions; Communication within the organization
IV: Constraint Management
The systems approach; Basic constraint management principles and concepts; Tools of constraint management; Constraint management measurements
V: Lean Thinking
Value; V Stream; Flow; Pull; Perfection
VI: Six Sigma Design and Improvement Methods
What is Six Sigma; Six Sigma in terms of cost; Success stories; Infrastructure; Project focus; Methodology
VII: Supply Chain Management
VIII: Statistical Analysis of Processes
About the Author
Thomas Pyzdek
Thomas Pyzdek is a quality consultant, entrepreneur, author, educator, software developer, and speaker. He writes a regular column for Quality Digest and is a Fellow of the American Society for Quality (ASQ). He conducts seminars on Six Sigma for the American Society for Quality, and has received that organizations "Edwards" award. His clients and employers cover a wide range of industries including Ford, GM, McDonald's, Avon, Hughes Aircraft Company Missile Systems Group, and the Tucson Medical Center.
Paul Keller
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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