The Handbook for Quality Management, Second Edition https://www.mheducation.com/cover-images/Jpeg_400-high/0071799249.jpeg
The Handbook for Quality Management, Second Edition

The Handbook for Quality Management, Second Edition

2nd Edition
By Thomas Pyzdek and Paul Keller
ISBN10: 0071799249
ISBN13: 9780071799249
Copyright: 2013

Purchase Options

Students, we’re committed to providing you with high-value course solutions backed by great service and a team that cares about your success. See tabs below to explore options and pricing. Don't forget, we accept financial aid and scholarship funds in the form of credit or debit cards.

Product

Out of stock


ISBN10: 0071799249 | ISBN13: 9780071799249

Purchase

$98.00

The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.

Program Details

I: Quality Standards
Total quality management (TQM); Continuous process improvement; Cycle-time reduction; Supplier management; Customer service; Quality award/quality standards criteria
II: Customer Satisfaction/ Focus
Elements of customer-driven organizations; Customer expectations, priorities, needs, and "voice"; Predictability of systems; Customer feedback systems; Customer management and conflict resolution; Benchmarking; Innovation
III: A Model for Business-Integrated Quality Systems Continual Organizational Assessments:
• Cost of Quality
• Value Stream Analysis
• Risk Assessment
Integrated Quality Functions; Communication within the organization
IV: Constraint Management
The systems approach; Basic constraint management principles and concepts; Tools of constraint management; Constraint management measurements
V: Lean Thinking
Value; V Stream; Flow; Pull; Perfection
VI: Six Sigma Design and Improvement Methods
What is Six Sigma; Six Sigma in terms of cost; Success stories; Infrastructure; Project focus; Methodology
VII: Supply Chain Management
VIII: Statistical Analysis of Processes