
Communicating at Work: Strategies for Success in Business and the Professions
11th EditionISBN10: 0078036801
ISBN13: 9780078036804
Copyright: 2013
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The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.
Program Details
Part One: Basics of Business and Professional Communication
Strategic Case: Sundown Bakery
1. Communicating at Work
2. Communication, Culture, and Work
Part Two: Personal Skills
Strategic Case: Omnicom Marketing
3. Listening
4. Verbal and Nonverbal Messages
5. Interpersonal Skills
6. Principles of Interviewing
Part Three: Working in Groups
Strategic Case: Museum of Springfield
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
1. Communicating at Work
2. Communication, Culture, and Work
Part Two: Personal Skills
Strategic Case: Omnicom Marketing
3. Listening
4. Verbal and Nonverbal Messages
5. Interpersonal Skills
6. Principles of Interviewing
Part Three: Working in Groups
Strategic Case: Museum of Springfield
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
Part Two: Personal Skills
Strategic Case: Omnicom Marketing
3. Listening
4. Verbal and Nonverbal Messages
5. Interpersonal Skills
6. Principles of Interviewing
Part Three: Working in Groups
Strategic Case: Museum of Springfield
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
3. Listening
4. Verbal and Nonverbal Messages
5. Interpersonal Skills
6. Principles of Interviewing
Part Three: Working in Groups
Strategic Case: Museum of Springfield
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
5. Interpersonal Skills
6. Principles of Interviewing
Part Three: Working in Groups
Strategic Case: Museum of Springfield
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
Part Three: Working in Groups
Strategic Case: Museum of Springfield
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
Appendix III: Business Writing
About the Author
Ronald Adler
Ronald B. Adler, Associate Professor of Communication at Santa Barbara City College, specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant and workshop leader for corporate, professional, and government clients.
Jeanne Marquardt Elmhorst
Jeanne Marquardt Elmhorst received her master's degree from the University of Wisconsin-Stevens Point, then taught in Asia for three years, sparking her interest in intercultural communication. Formerly at the University of Albuquerque and the University of New Mexico, She currently teaches at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline. Jeanne also provides training for business and government clients.
Kristen Lucas
Kristen Lucas is an assistant professor in the Department of Management at University of Louisville, where she directs the business communication program. She teaches courses, conducts research, and facilitates management training session on organizational communication, workplace dignity, and careers. Her research has appeared in Journal of Business Ethics, Management Communication Quarterly, and Journal of Applied Communication Research.
Part One: Basics of Business and Professional Communication
Strategic Case: Sundown Bakery
1. Communicating at Work
2. Communication, Culture, and Work
Part Two: Personal Skills
Strategic Case: Omnicom Marketing
3. Listening
4. Verbal and Nonverbal Messages
5. Interpersonal Skills
6. Principles of Interviewing
Part Three: Working in Groups
Strategic Case: Museum of Springfield
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
1. Communicating at Work
2. Communication, Culture, and Work
Part Two: Personal Skills
Strategic Case: Omnicom Marketing
3. Listening
4. Verbal and Nonverbal Messages
5. Interpersonal Skills
6. Principles of Interviewing
Part Three: Working in Groups
Strategic Case: Museum of Springfield
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
Part Two: Personal Skills
Strategic Case: Omnicom Marketing
3. Listening
4. Verbal and Nonverbal Messages
5. Interpersonal Skills
6. Principles of Interviewing
Part Three: Working in Groups
Strategic Case: Museum of Springfield
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
3. Listening
4. Verbal and Nonverbal Messages
5. Interpersonal Skills
6. Principles of Interviewing
Part Three: Working in Groups
Strategic Case: Museum of Springfield
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
5. Interpersonal Skills
6. Principles of Interviewing
Part Three: Working in Groups
Strategic Case: Museum of Springfield
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
Part Three: Working in Groups
Strategic Case: Museum of Springfield
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing
Appendix III: Business Writing
About the Author
Ronald Adler
Ronald B. Adler, Associate Professor of Communication at Santa Barbara City College, specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant and workshop leader for corporate, professional, and government clients.
Jeanne Marquardt Elmhorst
Jeanne Marquardt Elmhorst received her master's degree from the University of Wisconsin-Stevens Point, then taught in Asia for three years, sparking her interest in intercultural communication. Formerly at the University of Albuquerque and the University of New Mexico, She currently teaches at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline. Jeanne also provides training for business and government clients.
Kristen Lucas
Kristen Lucas is an assistant professor in the Department of Management at University of Louisville, where she directs the business communication program. She teaches courses, conducts research, and facilitates management training session on organizational communication, workplace dignity, and careers. Her research has appeared in Journal of Business Ethics, Management Communication Quarterly, and Journal of Applied Communication Research.
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