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Humanities, Social Science and Language


Digital Products


Connect®
Course managementreporting, and student learning tools backed by great support.

McGraw Hill GO
Greenlight learning with the new eBook+

ALEKS®
Personalize learning and assessment

ALEKS® Placement, Preparation, and Learning
Achieve accurate math placement

SIMnet
Ignite mastery of MS Office and IT skills

McGraw Hill eBook & ReadAnywhere App
Get learning that fits anytime, anywhere

Sharpen: Study App
A reliable study app for students

Virtual Labs
Flexible, realistic science simulations

AI Reader
Encourage Discovery, Boost Understanding

Services


Inclusive Access
Reduce costs and increase success

LMS Integration
Log in and sync up

Math Placement
Achieve accurate math placement

Content Collections powered by Create®
Curate and deliver your ideal content

Custom Courseware Solutions
Teach your course your way

Professional Services
Collaborate to optimize outcomes

Lecture Capture
Capture lectures for anytime access

Remote Proctoring
Validate online exams even offsite

Institutional Solutions
Increase engagement, lower costs, and improve access for your students

Evergreen
Updated, relevant materials—without the hassle.

Support


General Help & Support Info
Customer Service & Tech Support contact information

Online Technical Support Center
FAQs, articles, chat, email or phone support

Support At Every Step
Instructor tools, training and resources for ALEKS, Connect & SIMnet

Instructor Sample Requests
Get step by step instructions for requesting an evaluation, exam, or desk copy

Platform System Check
System status in real time

Are you a student looking for help with your McGraw Hill product? Visit the McGraw Hill Tech Online Support Center

Build Your Course:

Step-by-step training for transitioning your course to ALEKS

How to use this page:
We recommend having ALEKS open and following along with each training. This
self-paced course is expected to take you 2 hours to complete.

Have a question?
You can contact ALEKS Support via email, phone, or live chat!

UNIT 1

ALEKS Fundamentals

An Introduction to ALEKS

Get oriented with the instructor side of ALEKS. Learn basic navigation and how to copy a “follow along” training course into your account.

ALEKS Customer Support

Learn how to access both instructor and student support in ALEKS and some of the things the ALEKS Support team can help with.

Introducing the Prerequisite Review Module

Learn about the built-in diagnostic and remediation tool that comes standard in every ALEKS course!

Introducing Non-Adaptive Homework Assignments

Learn about textbook-based static homework assignments in ALEKS – you can now do it all in one platform!

UNIT 2

Customizing Your Course

Editing the Prerequisite Review Module

Learn how to customize the built-in remediation section of ALEKS to fit your course-specific needs.

Creating and Editing a Non-Adaptive Homework Assignment

Learn how to create and edit a textbook-based static homework assignment.

Changing Due Dates

Learn how to edit due dates for both individual assignments and bulk edit all the due dates for all your assignments

Setting up the Gradebook

Learn how to set up your ALEKS Gradebook.

UNIT 3

Preparing to Launch Your Course

Generating a Financial Aid Access Code

Learn how to provide a Financial Aid Access Code to students experiencing delays with their financial assistance.

Understanding the Student Experience

Learn how to simulate the full ALEKS student experience to really understand what your students will be seeing.

Communicating Time Expectations

Learn how to keep students motivated and on schedule in ALEKS.

UNIT 4

Pairing Your LMS

UNIT 5

You Launched Your Course - Now What?

Initial Knowledge Check Report

Learn how to use the ALEKS Pie Report to see class level and individual student progress.

Non-Adaptive Assignment Reporting

Learn how to use the non-adaptive assignment reporting features to monitor student progress on static homework and quiz/test assignments.

Managing Extensions and Exceptions

Easily manage assignment exceptions and extensions in ALEKS.

Adding Instructor Resources

Learn how to view or add resources for your course in ALEKS.

Want to chat? Our team is available to help.

Tech Support Representatives

Visit the ALEKS Customer Support contact page or contact us below:

Hours of Operation:
Sunday: 4:00 PM to 1:00 AM EST
Monday-Thursday: 7:00 AM to 1:00 AM EST
Friday: 7:00 AM to 9:00 PM EST

 Phone: (800) 331-5094
 Online: Submit a Support Request
 Chat: Chat with a Representative

You Don’t Have to Do it Alone

Instructors, get personalized 1-to-1 support from our implementation team.

Have a question? Need advice? Whatever you need to ensure you and your students are set up for success, our implementation consultants can help. Just answer a few simple questions so we can best assist you.

Get Started 

 

Find Your Sales Rep

Looking for new course materials, need a desk copy, or want to talk about new McGraw Hill products? Locate contact information for your McGraw Hill sales representative.

Find My Rep 

Customer Service Team

Contact customer service for questions regarding pricing, orders, shipping, or returns.

 

Visit the Customer Service Online Support Center or contact us below:

Hours of Operation:
Monday-Friday: 8:00 AM to 6:00 PM ET

 Phone: (800) 338-3987
 Fax: (800) 953-8691

By Mail:
McGraw Hill
P.O. Box 182605
Columbus, OH 43218

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