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Operations and Supply Chain Management
Operations and Supply Chain Management

Operations and Supply Chain Management, 17th Edition

ISBN10: 1265071276 | ISBN13: 9781265071271
By Richard Chase and F. Robert Jacobs
© 2024

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* The estimated amount of time this product will be on the market is based on a number of factors, including faculty input to instructional design and the prior revision cycle and updates to academic research-which typically results in a revision cycle ranging from every two to four years for this product. Pricing subject to change at any time.

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Operations and Supply Chain Management, 17e covers the latest and most important issues facing operations and supply chain management (OSCM) managers while providing basic tools and techniques to promote a competitive advantage and career-readiness. It covers relevant, current OSCM issues with a focus on the global economy, analytic content that ties decisions to relevant data, and solutions to operations and supply chain-related problems. Hot topics in business today that relate to OSCM are mitigating the risk of disruptions while reducing the cost of supply chain processes, integration and collaboration with customers and suppliers, sustainability and minimizing the long-term cost of products and processes. These topics are studied in the book to clarify the "big picture" of what these topics are and why they are important to business today.  The seventeenth edition supplies many examples of leading-edge companies and practices to make the book an interesting and relevant read.

Section One: Strategy, Products, and Capacity

Chapter 1: Introduction

Chapter 2: Strategy

Chapter 3: Design of Products and Services

Chapter 4: Projects

Chapter 5: Strategic Capacity Management

5S Investment Analysis

Chapter 6: Learning Curves

Section Two: Manufacturing and Service Processes

Chapter 7: Manufacturing Processes

7S ManufacturingTechnology

Chapter 8: Facility Layout

Chapter 9: Service Processes

9S HealthCare

Chapter 10: Waiting Line Analysis and Simulation

Chapter 11: Process Design and Analysis

11S Operations Consulting

Chapter 12: Quality Management

Chapter 13: Statistical Quality Control

Section Three: Supply Chain Processes

Chapter 14: Lean Supply Chains

Chapter 15: Logistics and Distribution Management

Chapter 16: Global Sourcing and Procurement

Section Four: Supply and Demand Planning and Control

Chapter 17: The Internet of Things and ERP

Chapter 18: Forecasting

Chapter 19: Sales and Operations Planning

19S Linear Programming Using the Excel Solver

Chapter 20: Inventory Management

Chapter 21: Material Requirements Planning

Chapter 22: Workcenter Scheduling

22S Theory of Constraints


A Interest Tables

B Negative Exponential Distribution: Values of E–x

C Areas of the Cumulative Standard Normal Distribution

D Uniformly Distributed Random Digits

E Answers to Selected Objective Questions

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About the Author

Richard Chase

Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.

F. Robert Jacobs

F. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University. 


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