PreK–12 Support
Customer Service
Customer Service Online Support Center
Phone: (800) 338-3987
Fax:
(800) 953-8691
Hours of Operation:
Monday-Friday: 8:00 AM to 8:00 PM EST
By Mail:
McGraw Hill
P.O. Box 182605
Columbus, OH 43218
Tech Support
Phone: (800) 437-3715
Online: Submit a Support Request
Hours of Operation:
Monday-Friday: 7:00 AM to 8:00 PM EST
Need ALEKS Support?
Need Achieve3000 or Actively Learn Support?
Common Product Requests
Contact a Sales Rep
Connect with a Sales Representative near you to find a solution that is right for you.
Press
See our Media Contacts and Multimedia Assets
NIMAC
McGraw Hill is fully compliant with the National Instructional Materials Accessibility Standard (NIMAS).
General Support
- Login & Password Help
- Find the platform my product lives on
- Check platform status
- Get technical support for programs (except ALEKS)
- Get ALEKS support
- Tech Support FAQs
Step-By-Step Tutorial Videos
System Requirements
Google Classroom Integration in our Open Learning Platform
Determining which Access Service your district uses is key to better understanding how you'll interact with our platforms. Our help articles display corresponding icons for quick reference on which Access Service is being discussed.
Reporting Administrator Support
Organization Administration Support
Getting Started Guides
If you have a question related to technical or product support not reflected here, please contact digital technical support.
Getting Started Guides
Class Creation & Rostering
If you have a question related to technical or product support not reflected here or on the General Support tab, please contact digital technical support.
PreK-12 Ordering Support
Our products are available for fast, convenient online purchase on this website. If you need help ordering online, check out our step by step guide.
- You can pay with a credit card or purchase order online.
- Use the search functionality above to locate your product by ISBN, title, author, or program and add it to your cart.
- If you know your ISBNs and want to order in bulk, you can use our popular Quick Order feature.
Traditional Ordering
- Our customer service team and sales reps are here to help you purchase products and programs.
- Option #1: request a quote for the products you'd like to buy using our Quote Request Form.
- Option #2: order over the phone: our team is available to help you order during regular business hours at (800) 338-3987.